Retail Sr. Specialist
Description
This is an interview position.
To support the development, implementation and oversight of tactics, campaigns and initiatives as outlined within the annual retail strategy, revenue growth programs and customer experience/retail agency plans as they pertain to all FedEx retail location types and automation platforms throughout Canada. To ensure (with continued guidance) all volume & revenue goals, as well as retail agent/retail customer acquisition, retention and satisfaction goals are met. To provide support in the analysis and development of recommendations for channel marketing opportunities/problems and utilize optimization techniques for retail agent/retail customer value enhancement and continuous channel improvements.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Post Secondary :
Bachelor's degree/ Equivalent
- Business Administration
- Marketing
- Strategy & Planning
Related Experience Requirements:
Minimum number of years required for entry to this job
- Four (4) years professional/analytical business experience:
Marketing, Sales, Finance, Engineering, FedEx Operations and/or retail experience (at Sr. Specialist or management level) preferred.
Other specific mandatory experience requirements:
- In the province of Quebec, must be bilingual (English and French).
Solid knowledge of the following:
- Project Management
- Data Analysis
- Retail POS
- Cash Flow Management & Procedures
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
Post Secondary :
Bachelor's degree/ Equivalent
- Business Administration
- Marketing
- Strategy & Planning
Related Experience Requirements:
Minimum number of years required for entry to this job
- Four (4) years professional/analytical business experience:
Marketing, Sales, Finance, Engineering, FedEx Operations and/or retail experience (at Sr. Specialist or management level) preferred.
Other specific mandatory experience requirements:
- In the province of Quebec, must be bilingual (English and French).
Solid knowledge of the following:
- Project Management
- Data Analysis
- Retail POS
- Cash Flow Management & Procedures
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: Job ends on 05/11/2026.
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
