Shared Services Analyst-Senior
Rua Lionesa, Leça do Balio, Porto
Req ID:
RC779641
Senior Customer Financial Services Representative
Description
We have an exciting opportunity for you to join our team as a Senior Customer Financial Representative
Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
What you will be doing:
- Manage the full O2C cycle including dispute analysis, account analysis, collections, and account reconciliation
- Ensure accurate and timely invoice generation in line with customer agreements and contractual terms
- Monitor customer accounts to ensure prompt payment and healthy aging balances
- Weekly meetings with Stakeholders and customers to follow up on structural issues
- Act as a primary point of contact for financial-related customer inquiries
- Build strong relationships with key customers to support long-term partnerships
- Provide a high level of service while balancing risk and company policies
- Identification of root cause analysis
- Process improvement
What do you bring with you:
- Minimum 5 years of experience in International fast paced environment, order to cash activities are a plus.
- Fluent English (mandatory) with strong written and verbal communication skills to effectively interact with global customers and stakeholders
- Proven high analytical capabilities, with the ability to interpret complex data, identify trends, and drive actionable insights
- Advanced proficiency in Microsoft Excel, including complex formulas, pivot tables, and data modeling
- Strong experience with Excel (Macros, VBA, and automation tools as a plus) to streamline processes and improve efficiency
- Solid understanding of Order to Cash processes, including billing, collections, dispute management, and cash application
- Ability to manage large data sets and translate them into meaningful financial actions
- Strong problem-solving mindset with attention to detail and accuracy
- Experience working in fast-paced, high-volume environments with multiple priorities
- Proactive approach to process improvement and continuous optimization
What do we offer:
- Attractive compensation package
- Training to get you started and on-the-job learning opportunities
- Extensive learning resources to further develop your skills and knowledge
- Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
- Employee Assistance Program for you and your family in difficult life situations
- Employee reduced-rate shipping
- Great career opportunities
- FedEx is one of the worlds most admired companies and trusted brands year after year
Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
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