Senior Customer Service Clerk, Air Operations
Description
To provide customers with the highest quality service by providing consistent customer service in order to ensure timely booking arrangement.
· Respond to the external/internal customers within timeframe set once receiving enquiries through email, telephone, fax.
• Be strong responsible for being as the ownership of specific account once assigned by his/her supervisor at the beginning of point of contact with the customers till completing the booking orders.
• Be sensitive and accurate on providing data to the internal and external customers.
• Customer satisfaction is our CS core value to serve every kind of the customers.
• Pro-active communication with customers is necessary to enhance world class customer service.
• Coordinate with sub-contractors/Ops/Sales/Overseas to execute the shipment as per SOP’s requirements.
• Report/Client system is needed to update as when it is required.
• Be ready and assigned for special duties or ad hoc project as when and if necessary.
• Monitor customer KPI
Academic:
• F.5 or above, Diploma in Logistics Studies is preferable
Experience & knowledge:
• At least 1 year experience in customer service area, preferably in freight forwarding industry
• Capable of handling correspondence independently is advantage
• Must be fluent in English, Mandarin and local languages required for smooth operation of business.
• Knowledge of excel software is a must
Attribute:
• Good attitude, Reliable
• Organized
• Hard working
• Customer & result-focused
The Company
FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.
The Philosophy
People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.
The Culture
We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.
The Mission
We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.
We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
