Senior Manager Clearance Operations

Description

Clearance & Brokerage Operations; Brokerage Admin Services; Clearance Customer Service; Cage Handling

What you will do:

• Oversee clearance and brokerage operations to ensure timely and compliant movement of shipments.
• Manage all brokerage administration services with accuracy and adherence to regulatory requirements.
• Ensure high-quality customer service for clearance-related queries and resolve escalations promptly.
• Supervise cage handling processes to maintain operational efficiency and security standards.
• Lead and mentor a team, including managers across assigned departments and/or locations, fostering accountability and performance.
• Ensure departmental and operational targets are consistently met in alignment with company objectives.
• Guarantee compliance with local and international regulations as well as company policies.
• Coordinate operations within the country or across multiple countries for seamless process standardization.
• Apply strong planning, organizing, judgment, and decision-making skills to drive operational improvements.
• Identify gaps and implement best practices to enhance clearance operations, customer experience, and overall productivity.

You will be a great fit if you:

• Have relevant experience in the logistics industry for a period of over 12-15 years, specializing in the customs regulations and having expertise in the clearance operations.
• People Management Skills
• Presentation Skills
• Decision Making Skills and
• Analytical skills to study complex data

Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.