Senior Manager, Customer Logistics
Description
Shift
Senior Customer Logistics Manager
Candidate MUST be domiciled in the southeast region of the United States. Up to 75% travel.
The Senior Customer Logistics Manager is responsible for overseeing the successful operations of logistics and warehouse functions. This role serves as an expert resource to improve execution, service delivery, and cost efficiency across sites. The manager identifies trends and opportunities, formulates strategies to maximize profitability, and drives enhancements that increase customer satisfaction and business growth.
Primary Responsibilities
- Maximize operational effectiveness by ensuring management teams deliver timely business results.
- Design and implement processes to help teams meet performance expectations.
- Focus on operational execution, service delivery, service costs, KPIs, and continuous improvement.
- Collaborate with Continuous Improvement and Engineering teams to set improvement targets for sites.
- Deliver periodic updates to senior leadership on logistics performance and effectiveness.
- Partner with Account Management to ensure customer needs are met and issues are resolved.
- Monitor and maintain the accuracy and effectiveness of operational plans, policies, and procedures.
- Provide leadership in applying Quality Driven Management (QDM) techniques to drive data-informed decisions and improvements.
- Ensure teams understand expectations and reporting standards.
- Participate in leadership development activities including succession planning, coaching, and individual development planning.
- Perform other duties as assigned or requested.
Education and Experience
- Bachelor’s degree in Logistics, Industrial Engineering, or related discipline strongly preferred.
- Military rank of E-9 or O4–O5 may be considered in lieu of degree; Master’s degree and certifications preferred.
- 10+ years of proven management experience in a multi-customer logistics environment, including responsibility for customer relationships, contracts, pricing, P&L, and QDM.
- 3+ years of supervisory or team management experience.
- 8–10 years of experience in distribution, supply chain services, and account management metrics.
Skills and Qualifications
- Experience with QDM, Lean, or Six Sigma methodologies.
- Excellent organizational and analytical skills.
- Strong prioritization and problem-solving abilities.
- Exceptional written and verbal communication skills.
- Ability to interact effectively with customers and internal teams.
- Proficiency in Microsoft Excel, Access, Word, and email platforms.
- Willingness and ability to travel throughout the assigned region as needed.
Requirements, Perks, and Benefits (US – Exempt)
Physical & Cognitive Requirements (With or Without Accommodation)
- Ability to follow policies and procedures.
- Ability to read, write, and interpret information.
- Ability to add, subtract, multiply, and divide.
- Ability to use hands to finger, handle, or feel.
- Ability to sit, walk, or stand for the duration of the shift.
- Must possess visual acuity to perform essential job functions.
- Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
- Ability to lift/carry items up to 50 pounds.
Equal Opportunity Employer
FedEx Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities.
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant
Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (for U.S. applicants and employees only). Please click below to learn more:
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
Perks and Benefits at FedEx Supply Chain (FSC)
- Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full-time and part-time opportunities.
- Tuition reimbursement program
- Holiday pay and accrued paid time off programs offering both Vacation and PTO
- Medical, dental, vision, and voluntary benefits available on day one
- Basic life insurance
- Basic AD&D coverage
- Supplemental Life and Supplemental AD&D
- Short-Term and Long-Term Disability coverage for full-time employees after 180 days of service
- Paid parental leave for both moms and dads
- Paid bereavement and jury duty
Note: Pay is based on several factors including, but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate’s work experience.
Job Disclaimer (US)
Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.
