Senior Manager, Operations (Based in Hanoi)

Description

Responsible for overseeing and managing a team of managers or multiple business locations, encompassing various operational, clerical, and professional teams, to drive business growth. Directs the operations of diverse teams, ensuring alignment with organizational objectives and standards, while fostering a collaborative and high-performance work environment

Education: Bachelor’s degree or equivalent, in any discipline
Experience: Six (6) years of relevant work experience, of which two (2) years are senior management experience

• Lead and manage a team of managers across multiple business locations, ensuring recruitment, development, motivation, and performance management align with organizational objectives.
• Implement effective succession planning strategies to ensure continuity and talent development within the team.
• Develop and communicate high-level departmental goals and objectives, overseeing planning processes for optimal performance.
• Facilitate effective communication and implementation of processes and procedures by managers to enhance departmental performance.
• Oversee and lead department-wide projects and initiatives, ensuring timely delivery and adherence to budget constraints.
• Prepare and present annual department/location plans, including budget proposals, to senior management for approval.
• Ensure timely and effective completion of assigned activities within the department.
• Cultivate and maintain strong network relationships within the department and with key stakeholders across the organization to achieve business objectives.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.