Senior Manager Operations

Description

We have an exciting opportunity for you to join our team as a Senior Manager Operations

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

In Transport Operations, we play a critical role in ensuring safety and compliance across the network while delivering exceptional service to customers.

This role holds senior leadership responsibility across transport operations, with accountability for compliance, training, O’Licence, and influencing transport managers, and leadership teams within the business. You will lead through managers and operational leaders, ensuring the safe, compliant, and efficient execution of transport activity while driving operational performance and strategic improvement initiatives.

• Directing, coaching and developing managers, supervisors and team members to ensure they provide highest possible service in a safe and compliant operational environment
• Educating your team on current processes and procedures, targets and goals
• Making sure all activities are in line with company goals and regulatory requirements
• Overseeing projects and initiatives to ensure planned results are delivered on time and within budget
• Managing and controlling business costs 
• Leading continuous optimisation and improvement of business processes
  
  Key responsibilities include:
• Providing strategic leadership, direction, and coaching to managers, supervisors, and operational teams to deliver industry-leading compliance.
• Driving a strong culture of safety, compliance, accountability, and operational excellence across all areas of responsibility
• Ensuring all transport activities operate in line with company objectives, regulatory requirements, and network performance expectations
• Leading cross-functional collaboration with operational, engineering, finance, planning, and support functions to optimise business performance
• Delivering operational and strategic projects, ensuring milestones, budgets, and performance outcomes are achieved
• Managing operational budgets, cost controls, and resource planning to maximise efficiency and value
• Identifying opportunities for continuous improvement, network optimisation, and service enhancement across the transport operation
• Using data, analytics, and operational insight to support informed decision-making and long-term planning
• Acting as a senior point of escalation for operational, customer, and compliance-related matters

What do you bring with you:

• Significant experience in a senior transport management role and hold a CPC
• Experience of working with government agencies to improve compliance
• Strong understanding of transport operations, regulatory compliance, safety, and network management
• Proven ability to lead, develop, and influence high-performing leadership teams
• Excellent analytical, organisational, and strategic planning capabilities
• Strong communication and stakeholder management skills, with the ability to engage confidently at all levels of the organisation
• Experience leading large-scale operational change, business transformation, or continuous improvement initiatives
• Strong commercial awareness with experience managing operational budgets and cost performance
• Excellent judgement, problem-solving, and decision-making skills under pressure

Diversity & Inclusion is more than the workplace. It’s the cultures we celebrate, the dreams we inspire, and creating a global community where everyone is accepted. At FedEx, diversity and inclusion happens because we do it together.

FedEx in the UK is Disability Confident ‘Committed’.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.