Senior Manager Operations

Description

Ramp/ Air Operations (P&P and Audits); Ramp & Gateway Operations; Air Feeder Linehaul; Air Network Support; Linehaul (Cross-Border, In-Country); Hub Operations; Operations Support; Service Assurance; Air Operations; Hub & Gateway Operations; Ramp Operations; Customs Clearance Operations; Cross Border Linehaul; On Road; Handling; Property & Facilities; Dispatch; On road (Ground Ops); Handling (Ground Ops); Customer Service; Network Control; Transport Scheduling; Contract Management/ Sourcing; Domestic Special Services; Weight & Balance; Commercial Airline Management, Spot Management; Lift; Hub Control Centre; Clearance & Brokerage Operations; Clearance Admin Inbound/ Outbound; Export Controls; Customer Services; Dangerous Goods; Cross-border Linehaul; Vendor Management; Admin & Support; Pick Up & Delivery; Quality Management; Road Linehaul (Transport Scheduling, Fleet Management); GSP Management (Domestic & International); Customer Services/ Support Group; Ground Linehaul/ Road Linehaul; Insurance & Claims Management (Brazil); Aircraft Handling; Commercial Airline Management, Spot Management, Lift; Hub & Gateway Control Centre; Clearance Regulatory; Cross-border road linehaul; Domestic Air Linehaul; Road Network; Linehaul & PUD Risk Management (Brazil)

What will you do:

• Effectively manage a team, including managers across assigned departments and locations, fostering collaboration and accountability.
• Ensure departmental and operational goals are achieved, and processes and procedures are executed promptly and consistently.
• Oversee domestic and cross-border air and road linehaul operations, ensuring timely, efficient, and cost-effective transportation.
• Manage hub and gateway activities, including handling, dispatch, and on-road operations, maintaining service quality and compliance.
• Monitor network performance, implement service assurance measures, and resolve operational disruptions to maintain service standards.
• Develop and optimize transport schedules, manage fleet utilization, and ensure adherence to safety and regulatory requirements.
• Negotiate and manage contracts with vendors and service providers, ensuring compliance with SLAs and cost efficiency.
• Drive quality initiatives, ensure compliance with dangerous goods handling, and maintain alignment with company goals and regulatory standards.
• Collaborate with customer service teams to address operational issues, enhance customer experience, and uphold service commitments.
• Implement risk mitigation strategies for linehaul and PUD operations; oversee domestic special services, spot lift management, and insurance/claims handling.

You will be a great fit if you:

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, or a related field; master’s degree preferred.
• Minimum 10 years of experience in operations management, with at least 5 years in a leadership role managing large teams and complex networks.
• Strong understanding of air and road linehaul, hub and gateway operations, transport scheduling, and vendor management.
• Knowledge of dangerous goods handling, customs regulations, and safety standards for domestic and cross-border operations.
• Proven ability to lead and develop managers and teams across multiple locations and functions.
• Strong problem-solving and decision-making abilities with experience in network optimization and cost control.
• Familiarity with operations management systems, transport scheduling tools, and data analytics platforms.
• Excellent verbal and written communication skills for stakeholder management and cross-functional collaboration.
• Experience in implementing risk mitigation strategies and driving quality assurance programs.
• Ability to ensure service excellence and resolve operational issues impacting customer experience.

Leadership Skills;Planning & Organizing Skills;Judgement & Decision Making Skills;Presentation Skills;Analytical Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.