Senior Product Operations Manager
Description
Responsible for leading the development and evolution of the Product Operations Playbook. Responsibilities include standardizing how product teams operate, scaling best practices across teams, and ensuring operational excellence through repeatable, data-driven frameworks.
- Playbook Development & Governance
- Own the development, documentation, and rollout of our Product Operations Playbook
- Establish and evolve best practices for product planning, roadmap rituals, decision-making, and cross-functional collaboration
- Define frameworks that support consistency and transparency in how product work is delivered across teams
- Operational Excellence & Optimization
- Identify gaps or inefficiencies in current product processes and lead initiatives to streamline and improve them
- Create and manage scalable templates, tools, and training to enable product team efficiency
- Partner with Product, Engineering, and GTM stakeholders to drive clarity, accountability, and alignment
- Change Management & Enablement
- Lead onboarding and continuous education efforts for product teams on new practices, tools, and processes
- Serve as the go-to resource for playbook adoption and iteration feedback
- Monitor effectiveness of operational practices through feedback loops, KPIs, and retrospectives
- Data & Insights
- Support the implementation of operational metrics to evaluate product delivery health and execution
- Collaborate with analytics and tooling teams to ensure product operations data is visible, accurate, and actionable
Bachelor’s degree required (preferably in Business, Product Management, Operations, or related field)
Minimum Experience
4+ years of experience in Product Operations, Product Management, Program Management, or related roles within a technology, SaaS, or product-led organization
Knowledge, Skills, and Abilities
Strong understanding of product development lifecycle and Agile methodologies
Excellent documentation, communication, and cross-functional collaboration skills
Experience creating scalable frameworks, process maps, or playbooks
Comfortable navigating ambiguity and driving structured outcomes across complex environments
Experience working in a scaled product organization or supporting multiple product teams
Background in product analytics or experience with dashboard tools
Passion for operational rigor and continuous improvement
Preferred Qualifications:
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay: U.S. Pay Range: $8,007.29/month - $14,413.11/month
Additional Details: This position may be located anywhere within the United States excluding Alaska, Hawaii and US territories. Depending on your location, you may be required to work at a FedEx Campus location several times per week
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
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