Service Agent

Description

Performs a variety of over-the-counter customer service, administrative, and clerical duties requiring direct and indirect customer interface.

General job description
Under general guidance completes the following tasks:
• Assists customer by tracing packages, answering questions regarding FedEx products and services, and providing over-the-counter service.  Answers station lines and takes information for pickups.
• Maintains and audits all records and files as assigned. Audits airway bills and records as required.
• Involves the completion of administrative tasks and coordination relating to the frontline operation which may include data entry, ramp activities, sort activities, trace
activities , despatch activities and local customer service.
• May be required to perform other duties as assigned

Minimum Requirements:
Minimum Education:
• High School degree/Equivalent.                                                    
                                                                  
Minimum Experience:
• Previous clerical or customer service experience in a service environment
                                   
Minimum Required Skills:
• Accuracy & Attention to Detail,
•  Planning & Organizing Skills,
• Interpersonal Skills,
• Problem Solving Skills.
• Average general office skills required including light typing, filing and computer literacy
• Ability to lift 50 lbs and to maneuver any single package weighing up to 150 lbs with appropriate equipment or the weight limit required according to current local labor regulations.                                                               
• Customer Service Skills,
• Product or Service Knowledge,
• Excellent communication skills.

Accountable skill preferred

FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.

FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:

• 2020 Fortune’s World Most Admired Companies (14th)
• 2019 Fortune’s Best Places to Work (15th)
• 2019 Forbes’s One of the “Best Employers for Diversity”
• 2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
• 2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
• 2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
• 2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
• 2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.