SG061B: Operations Specialist

Description

As an Operations Specialist in our Operations Excellence team, you will be at the heart of driving smarter, faster, and better ways of working across our operations. This is your chance to shape how FedEx delivers excellence every single day.

What You’ll Be Doing

1. Analyze & Improve

- Dive into data to uncover trends, gaps, and opportunities in service and productivity.
- Recommend and implement improvements that make our operations more efficient and customer-focused.

2. Drive Projects That Matter

- Lead or support exciting projects that improve service quality, reduce costs, or introduce automation.

- Use tools like Lean, Six Sigma, or RPA to bring your ideas to life.

- Collaborate with teams across departments to make change happen.

3. Monitor & Report

- Track key performance indicators (KPIs) and create dashboards that tell a clear story.

- Present insights and recommendations to stakeholders and leadership.

4. Support Teams & Customers

- Work closely with operations teams to ensure smooth daily performance.

- Analyze customer feedback and service issues, and help design solutions that stick.

5. Ensure Compliance & Safety

- Keep our processes aligned with ISO standards and internal policies.

- Support vendor and contract management activities.

What You Bring

1. Education

- Diploma or Degree in Business, Supply Chain, Engineering, or a related field.

2. Experience

- 2–5 years in operations, logistics, or process improvement roles (fresh grads with internship/project experience are welcome to apply).

3. Skills

- Strong project management and analytical thinking.

- Proficient in Microsoft Office (especially Excel and PowerPoint); Power BI or basic programming is a plus.

- Great communicator—both written and verbal.

- Curious, proactive, and a team player who’s not afraid to challenge the status quo.

4. Why Join Us?

- Be part of a global brand that values innovation and continuous improvement.

- Work in a collaborative, fast-paced environment where your ideas matter.

- Grow your career with mentorship, learning opportunities, and real-world impact.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.