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Req ID: RC724670

SG0800: Manager Operations

Facility Operations
  • Company: Federal Express Corporation AMEA
  • Category: Facility Operations
  • Employment Type: Full Time
  • Worker Sub-Type: Regular
  • Scheduled Weekly Hours: 44
  • Remote: No
  • Location:
    • 90 Alps Avenue, Singapore, 498746, Singapore
    • 3 Temasek Avenue, Singapore, 039190, Singapore
    • 1 Changi Business Park Crescent, Singapore, North 486025, Singapore
    • 5 Changi South Lane, Singapore, 486045, Singapore
    • 31 Kaki Bukit Road 3, Singapore, 417818, Singapore
    • 31 Kaki Bukit Road 1, Singapore, 417818, Singapore
    • 31 Kaki Bukit Road 3, Singapore, 417818, Singapore
    • 31 Kaki Bukit Road 3, Singapore, 417818, Singapore
    • 8 Changi North Way, Singapore, 499611, Singapore


To effectively manage assigned Operational resources, ensuring that department or operational goals are achieved, and processes and procedures are completed promptly and consistently. Ensures that all activities are in line with Company goals and regulatory requirements.

Manager Operations

At FedEx, we keep the world connected in good times, and during periods of great need as evidenced in the past year. We are helping the world move forward. You will be part of a learning and agile organization that constantly explore innovative ways to add value. You will be part of a dynamic team that respect and support each other and work effectively together to achieve success and results that are consistent with our Purple promise to make every FedEx experience outstanding.

We are looking for an Operations Manager based in Singapore to lead our frontline team of Operations employees.

Roles & Responsibilities

  • People and Performance Management:
    Recruits, develops, motivates and manages the team performance. Provides guidelines, support and coaching to ensure that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives. As a People Manager, you will be responsible for the entire employee lifecycle of your division including hiring, handling disciplinary cases and termination.
  • Compliance to Processes and Procedures:
    Ensures team awareness of current processes and procedures, and relevant Company and regulatory requirements, which may impact the operation or department.
  • Takes steps to ensure any changes are implemented.
    Ensures completion of audit and reviews of existing processes or documentation to ensure appropriate standards and rules are applied.
    Identifies and investigates anomalies, issues or variance to be addressed and implements corrective actions to ensure compliance and/or create improvements in process and procedures.
  • Reporting and Data Management:
    Arranges completion of accurate and timely reporting across area of responsibility.
    Provides reports, presentations and relevant information to senior management as required.
    Ensures the effective development and use of information or record management systems or reporting practices.
  • Planning & Service Assurance:
    Plans and schedules resources, including rostering, to ensure department priorities are completed.
    Communicates targets and goals to the team.
    Provides updated on progress towards goals for senior management and team. In order to ensure ongoing team capability to deliver both current and future job requirements and to support the growth of the business evaluates short/medium term resource requirements.
  • Project Management:
    Oversees team projects/initiatives in order to deliver planned results on time and within budget.
    Supports the team using project management tools and processes to plan, control and execute various project /programs.
  • Continuous Improvement:
    Continuously seeks to develop and improve the effectiveness and efficiency of the team
  • Budget Management: Manages department/location budget and takes appropriate actions in order to optimize costs and to remain within agreed parameters. May include involvement in vendor management and/or procurement.


  • Education: Bachelor’s degree or equivalent
  • Experience: Five (5) years’ experience in logistics industry, process engineering or other relevant experiences.
  • Valid Class 3 Singapore Driving License or able to convert existing License to Valid Class 3 Singapore Driving License.

Work Location: Successful candidate will be based at 90 ALPS Avenue, Airport Logistics Park, Singapore 498746

Eligible candidates please apply with an updated resume, including information on expected salary and date of availability. As we typically receive high volume of applications only shortlisted candidates will be contacted.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.