Shared Services Advisor

Description

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We have an exciting opportunity for you to join our team as a Shared Services Advisor.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

What you will be doing:

We’re searching for a highly qualified Advisor for the Revenue Services organisation to work closely with our senior manager team. From Day 1, this person will have an immediate impact on our productivity by streamlining strategic initiatives, overseeing program management, and communicating objectives to departments. The ideal candidate will have proven success in a business management role, with a special focus on executive-level advising and interdepartmental collaboration. This person will join a team of 4 Advisors that will be responsible of Incident & Escalation management, process and quality management, knowledge management and IT & Systems management.
 

Objectives to this role:

· Oversee strategic business initiatives, from development through successful execution, under the guidance of senior leadership and department heads

· Assist and communicate with management in decision-making, program management, and initiative implementation

· Review, design, and execute improvements to organizational structure; find knowledge and skills gaps and help address them

· Improve current processes and optimize organizational procedures for efficiency and productivity

Responsibilities:

· Teaming up with senior managers to chalk out and prioritize strategic business moves.

· Guiding department Senior Managers with expert advice to enhance overall team efficiency.

· Keeping meetings focused and planning and coordinating them effectively.

· Track the key performance indicators and provide guidance to senior managers on how to improve performance.

· Providing hands-on support to transform ideas into reality and monitor their progress.

· Steering strategic business initiatives from genesis to fruition.

· Pinpointing and addressing core issues within business processes.

· Presenting the Vice Presidents and Managing Directors with detailed company operations analysis.

· Evaluating risk factors when making critical business decisions.

· Leading meetings and workshops with meticulous planning and coordination.

· Identifying areas of improvement across the organization and making actionable recommendations.

· Oversee daily operations in collaboration with senior managers and department leaders, and perform administrative tasks such as managing calendars, generating correspondence, maintaining hard copies and electronic files, planning and coordinating annual corporate meetings, and scheduling facilities

· Develop and build on relationships with all employees for increased efficiency and responsiveness of existing operations, and help define new operational strategies by working with senior managers and Managing Directors on special projects

· Serve as a subject-matter expert, handling inquiries, developing action plans, and assisting with preparation and dissemination of communications

What do you bring with you:

· Seven or more years of experience in a business management or executive role

· Experience in organizing and directing multiple teams and departments

· Experience in planning and leading strategic initiatives

· Excellent written and verbal communication skills

· Versatile abilities and extreme dedication to efficient productivity

What do we offer:

• Attractive compensation package

• Learning resources to further develop your skills and knowledge

• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)

• Employee Assistance Program for you and your family in difficult life situations

• Employee reduced-rate shipping

• Great career opportunities

• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

#LI-Hybrid

#LI-Hybrid

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.