Shared Services Analyst (ID)

Description

GBS; Controls and process; Vendor management; BPO; Strategic - M&A due diligence and Integration; Change Management; Communications; Labour Relations; KPI Management; Service Delivery Management; Transformation/ GBS; Compliance

What you will do:

• Oversee GBS (Global Business Services) operations, ensuring alignment with business objectives and optimizing service delivery across multiple functions.
• Manage controls and processes to ensure effective governance, risk management, and compliance across all operational areas.
• Lead vendor management activities, performance monitoring to ensure quality and cost-effectiveness.
• Coordinate BPO (Business Process Outsourcing) activities, ensuring efficient outsourcing strategies that align with organizational goals and KPIs.
• Support strategic M&A due diligence and integration efforts, facilitating smooth transitions and alignment of operations post-acquisition.
• Drive change management initiatives, ensuring effective implementation of organizational changes with minimal disruption and maximum engagement.
• Manage internal and external communications, ensuring clarity, consistency, and alignment with the organization's values and objectives.
• Handle labor relations, addressing employee concerns and fostering a positive and compliant work environment.
• Monitor and manage KPIs to measure performance, identify opportunities for improvement, and ensure service delivery meets organizational standards.
• Lead service delivery management, ensuring the timely, efficient, and high-quality delivery of services to internal and external stakeholders.

You will be a great fit if you:

• Experience in RTR background 
• Six sigma green belt is preferred
• Good communication  
• BPO experience - at least 7 to 8 years 
• Analytical Skills; Numerical Skills; Presentation Skills; Interpersonal Skills; Judgement & Decision-Making Skills

Analytical Skills;Numerical Skills;Presentation Skills;Interpersonal Skills;Judgement & Decision Making Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.