Site Reliability Engineer III

Description

About FedEx Dataworks:   

Born out of FedEx, a pioneer that ships nearly 20 million packages a day and manages endless threads of information, FedEx Dataworks is an organization rooted in connecting the physical and digital sides of our network to meet today's needs and address tomorrow's challenges. 

We are creating opportunities for FedEx, our customers, and the world at large by: 

• Exploring and harnessing data to define and solve true problems 
• Removing barriers between data sets to create new avenues of insight 
• Building and iterating on solutions that generate value 
• Acting as a change agent to advance curiosity and performance 

At FedEx Dataworks, we are making supply chains work smarter for everyone.

Company Name: FedEx Dataworks, Inc.

Job Title: Site Reliability Engineer III

Location: 3630 Hacks Cross Rd., Building C, 3rd Floor, Memphis, TN 38125

Job Description: Under limited supervision, develops and designs deliverables that support the resolution of complex problems and technical design gaps. Leads improvement initiatives that are aligned with overarching global reliability of the company’s systems, including capacity planning, failover strategies, performance improvements and reduction of mean time to awareness/resolve. Leverages critical thinking to improve best practices and provides recommendations that ensure reliability and resiliency. Provides guidance to those in less senior positions.

Qualifications: Bachelor’s degree or equivalent* in Computer Science, Engineering, Information Systems or related field of study plus 3 years of experience in the job offered or 3 years equivalent work experience in information technology or engineering environment. The employer will alternatively accept a Master’s degree in Computer Science, Engineering, Information Systems or related field of study plus 1 year of experience in the job offered or 1 year equivalent work experience in information technology or engineering environment in lieu of a Bachelor’s degree or equivalent* plus 3 years of experience. The position requires experience with the following: Cloud platforms, e.g. Azure, AWS or GCP; Programming and scripting; Infrastructure as code; Virtualization and containerization, e.g. Docker, Kubernetes; Monitoring, alerting and observability; Reliability and availability engineering, implementing service level agreements (SLAs), service level objectives (SLOs); Incident management, troubleshooting, root cause analysis, continuous improvement; Software development lifecycle, DevOps, continuous integration and continuous delivery (CICD). A related advanced degree may offset the related experience requirements. Position can telecommute from home from any location in the U.S.

*Employer will accept one (1) year of directly related experience in lieu of one (1) year of education.*

FedEx Dataworks is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Dataworks does not discriminate against qualified individuals with disabilities in regard to job application procedures, hiring, and other terms and conditions of employment. Further, Dataworks is prepared to make reasonable accommodations for the known physical or mental limitations of an otherwise qualified applicant or employee to enable the applicant or employee to be considered for the desired position, to perform the essential functions of the position in question, or to enjoy equal benefits and privileges of employment as are enjoyed by other similarly situated employees without disabilities, unless the accommodation will impose an undue hardship. If a reasonable accommodation is needed, please contact DataworksTalentAcquisition@corp.ds.fedex.com.