Site Reliability Engineering Advisor

Description

This is the critical 2025 02 Site Reliability Engineer Advisor position in FedEx Office Omni Channel team for the current and future vision of FedEx Retail online Services. If not filled, this will put the execution of our vision of framework stability and resilience as well as print omni channel runway at risk.

JOB SPECIFIC INFORMATION
 

• Drive improvement initiatives that support the overarching global reliability of the company's systems, including capacity planning, failover strategies, performance improvements, reduction of Mean Time to Awareness/Resolve, and postmortems.
• Leverage critical thinking to improve best practices and provides enterprise-level recommendations that ensure reliability and resiliency.
• Future oriented.
• Drives strategic planning.
• Mentor those in less senior positions.
• Perform other duties as assigned.
• Design, develop and implement enterprise scale reliability solutions to support the organization’s business strategy and goals.
• Work closely with our architects on an Agile team to fully understand systems and application monitoring, provide feedback, and request clarification as needed.
• Work with other engineers on a collaborative Agile team to address latency best practices on an ongoing basis.
• Review reliability requirements and data models and translate into responsible architecture
• Conduct design and code reviews with extended team to ensure that reliability code meets FedEx Enterprise Foundational Services standards
• Track and resolve performance bottlenecks
• Standardization of logs across applications ensuring that only the required information to support the application is produced for new and existing applications
• Applicant must work well under pressure
• Stake holder management in India and US time

Skills/Knowledge Considered a Plus:
 

• Experience developing in the following languages: PHP, Java, JavaScript and SQL
• Experience with Relational Databases like Oracle and MySQL
• Experience using Monitoring Tools like VisualVM, Splunk, AppDynamics and New Relic
• Strong Knowledge of the Linux Operating System
• Understanding of Cloud Architectures - IaaS vs PaaS vs SaaS
• Understanding of software architecture and design patterns - Monolithic vs Microservices
• Practitioner of SAFe (Scaled Agile Framework) or other Agile methodologies
• Experience with the GitHub and Jenkins CICD Platforms
• Experience using Spring Frameworks like Spring Boot, Spring Cloud and Spring Data JPA
• Familiarity with networking concepts and best practices
• Understanding of the 12-Factor App and associated principles
• Automation experience like testing and deploying production applications

Knowledge of the API First Philosophy

Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline

Experience: Five (5) years of work experience in managing reliability and performance of infrastructure, applications and systems at scale.

Knowledge, Skills and Abilities
• Fluency in English
• Problem Solving Skills
• Communication
• Collaboration
• Adaptability
• Ability to operate in a 24x7 environment encompassing global timezones

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.