Solutions Architect I / ServiceNow Solution

Description

Field IT; Customer Integrations; Application Development International; Infrastructure; Business Continuity International; Information Security International; Application Development; Regional IT; Architecture & Application Development International; Strategic Planning International: Solution Architecture Strategy; Capabilities assesment; Application Portfolio Management; Business & Technical Alignment; Technology/Solution Design Tools; Technical Guidance

We have an exciting opportunity for you to join our team as a  Solutions Architect I / ServiceNow Solutio

Join us as a ServiceNow Solution Architect at FedEx, where you'll be an influential part of evolving our architecture landscape, driving simplification and automation across key technology elements.

You will play an exciting role in making architecture simpler for your peers across our Enterprise enabling them to support the business in driving innovation and excellence.

Collaborating with our stakeholders and business partners, the ServiceNow Solution Architect will play a crucial role in designing, implementing, optimising and driving consistency across the FedEx Enterprise.

Responsibilities include but not limited to:

Consulting:

• Understanding client needs: Analyse business processes, pain points, and desired outcomes to recommend suitable ServiceNow solutions.

• Solution design: Craft technical blueprints for ServiceNow implementations, considering existing infrastructure, scalability, and integrations.

• Proof of concepts (POCs): Develop and demonstrate working prototypes to showcase the value proposition of the solution.

• Estimating & quoting: Prepare proposals with detailed resource estimates and implementation timelines.

Implementation & Delivery:

• Leading technical teams: Guide developers, administrators, and other stakeholders throughout the implementation process.

• Configuration & customization: Configure ServiceNow modules and workflows to align with specific business requirements.

• Integration with existing systems: Ensure seamless integration between ServiceNow and other enterprise applications.

• Testing & validation: Conduct thorough testing to ensure the solution functions as designed and meets performance benchmarks.

Post-Implementation & Support:

• Knowledge transfer: Train end-users and support teams on new ServiceNow development.

• Performance optimization: Continuously monitor performance and suggest improvements for efficiency and scalability.

• Change management: Facilitate smooth adoption of the new system and address stakeholder concerns.

• Staying updated: Continuously learn about new ServiceNow features, best practices, and industry trends.

The Person

Degree educated or with relevant experience, you will have a broad range of knowledge of the ServiceNow Product set and a minimum 5 years experience in a ServiceNow Solution Architect role within a similar size organisation.

Along with your experience you will also have the relevant certification for this role:

• ServiceNow certified Technical Architect (CTA)

• ServiceNow Expert or Professional Application Developer

• Java Script developer within a ServiceNow environment

You will have exposure to at least 3 of the following ServiceNow products; HR Service Delivery Pro, Customer Service Management, IT Service Management Pro, IT Asset Management, Security Operations, App Engine Studio, Automation Hub, IT Operations management.

Other Required skills:

• Understanding and experience of working in a SAFe Agile environment.

• Good oral and written command of English.

• Strong understanding of the ServiceNow platform and its functionalities.

• Excellent communication and presentation skills.

• Project management and problem-solving expertise

• Business acumen and ability to translate business needs into technical solutions.

• Adaptability and willingness to learn new technologies.

What do we offer:
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

#LI-Hybrid

Planning & Organizing Skills; Analytical Skills; Judgement & Decision Making Skills; Influencing & Persuasion Skills; Leadership Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.