Special Services Product Specialist

Description

Special Services Product Specialist

Location: Dubai

Are you a logistics operations expert with the ability to orchestrate complex warehouse and contract logistics solutions with precision and customer focus?

We are seeking a commercially driven and operationally strong Special Services Product Specialist to oversee multi-site warehouse operations and drive service excellence across our Dubai operations. Based in our regional hub, you will play a critical role in ensuring operational efficiency, inventory accuracy, customer retention, and sustainable revenue growth across our logistics and warehousing portfolio.

This role requires a strong blend of operational expertise, commercial acumen, and customer-centric thinking. We need a “hands-on” logistics professional who can seamlessly manage warehouse operations, optimize inventory processes, support RFQs and pricing activities, and ensure best-in-class service delivery for our customers.

What You Will Do

Warehouse Operations Leadership

• Oversee multiple warehouse and contract logistics operations in line with customer requirements, ensuring efficiency, compliance, and operational excellence.
• Drive inventory accuracy and warehouse productivity through effective WMS and inventory management practices.
• Ensure operational processes are implemented and maintained in line with company SOPs and customer expectations.

Customer & Service Excellence

• Build strong customer relationships by delivering high-quality logistics solutions and ensuring exceptional service performance.
• Support customer retention initiatives through proactive issue resolution and continuous operational improvement.
• Act as a trusted operational partner for customers, ensuring transparency, responsiveness, and service reliability.

Commercial & Financial Performance

• Support revenue and gross margin growth through effective operational management and customer solution optimization.
• Prepare pricing proposals, quotations, and RFQs with strong commercial awareness and attention to detail.
• Collaborate with internal stakeholders and vendors to deliver cost-effective logistics solutions.

Process & Compliance Management

• Ensure compliance with operational processes, policies, and procedures across all warehouse activities.
• Monitor vendor performance and maintain strong supplier relationships to support service continuity and operational standards.
• Identify operational inefficiencies and recommend process improvements to enhance productivity and customer satisfaction.

What You Will Bring

We are looking for a logistics operations specialist with the operational discipline of a warehouse leader and the commercial mindset of a customer solutions expert—someone who thrives in fast-paced logistics environments and understands the operational demands of the UAE market.

Operational Expertise

• Minimum 5 years of experience in warehouse management and contract logistics operations.
• Proven experience managing multiple warehouses and coordinating customer-driven logistics activities.
• Strong understanding of warehouse processes, inventory control, and supply chain operations.

Technical & Commercial Capability

• Experience working with Warehouse Management Systems (WMS) and inventory management tools.
• Strong Microsoft Excel skills with the ability to analyze operational and pricing data effectively.
• Ability to prepare RFQs, pricing proposals, and operational costings with accuracy and commercial awareness.

Customer & Stakeholder Focus

• Customer-focused mindset with strong relationship management and communication skills.
• Ability to coordinate across operations, vendors, and customers to deliver seamless logistics solutions.
• Strong problem-solving abilities with a continuous improvement approach.

Why Join Us?

Be part of a business that is transforming logistics operations through operational excellence, customer focus, and scalable warehousing solutions.

Driving Operational Excellence

We don’t just manage warehouses; we create efficient, customer-centric logistics solutions that enable business growth.

Meaningful Impact

Your expertise will directly contribute to customer satisfaction, operational performance, and commercial success across our UAE operations.

Growth & Opportunity

Work within a dynamic and fast-paced logistics environment where your operational knowledge and commercial capabilities will be valued and developed.

Ready to take the next step in your logistics career? Apply now to join our Dubai team!

Influencing & Persuasion Skills;Interpersonal Skills;Judgement & Decision Making Skills;Negotiation Skills;Vendor Management Skills

Grade: 10

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.