Special Services Representative Failsafe

Description

Responsible for facilitating online and telephone interactions with both external and internal customers within the Special Services, encompassing quoting, booking, and addressing inquiries while prioritizing customer retention and satisfaction.

• Engage in online and telephone communication with both external and internal customers within the Special Services Domestic area.
• Provide quotes, handle bookings, and address queries from customers regarding special services.
• Focus on customer retention and satisfaction by addressing their needs and concerns promptly and effectively.
• Coordinate and execute operational tasks to ensure smooth service delivery.
• Adhere to standard operating procedures for each product to maintain consistency and quality.
• Work towards achieving gross margin growth and job conversion targets.
• Ensure compliance with company policies and procedures in all aspects of service delivery.
• Manage vendor invoice accruals and ensure compliance with weekly billing requirements.

Minimum Education
Diploma's degree or equivalent

Minimum Experience
• For Associate level, no prior experience is required
• For Standard level, at least two (2) years of relevant work experience
• For Senior level, three (3) years of relevant work experience

Knowledge, Skills and Abilities
• Strong in written & verbal communication
• Planning & Organizing Skills
• Interpersonal Skills
• Judgement & Decision Making Skills
• Strong interpersonal and problem-solving skills

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Deliver meaningful and unique solutions that make a difference in people’s lives and the community

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)