Special Services Representative

Description

Special Services Local; ​Customer Interaction for Quotes; Bookings & Queries; Customer Retention; Customer Satisfaction; Execute Standard Operating Procedures per Product; Gross Margin Achievement/ Growth; Job Conversion; Policy & Procedure Compliance; Revenue Achievement/ Growth; Service Performance; Vendor Usage; Provide support for RFQ/RFI and support requirements by bundling available capabilities for our vendor pool

We have an exciting opportunity for you to join our team as Special Services Representative.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.


Key Responsibilities:

• Execution of standard operating procedures per special services products efficiently
• Insure all assigned customer’s quotes and answers, RFQ responses, and bids are completed and delivered accurately and timely on daily basis
• Generate profitable revenue growth within assigned territory, support the plan and the target achievement for the country with personal drive
• Support the development of existing and new customers by working closely with Sales organization by offering the best solution within product matrix
• Collaborate and build relationships with external & internal customers, ensuring customer retention and satisfaction on our services
• Involve online / telephone / face to face contact with customers  
• Timely data entry in our related systems and tools
• Ensuring all activities are compliant with the company policy & regulations
• Communicate market trends and conditions to supervisor and manager
• Attend development & training sessions to continue relevant skills

Qualifications:

• 2-3 years experience in relevant departments

• Proficiency in verbal and written English language

• Ability to work productively both individually and in a team environment

• Knowledge of foreign trade incoterms

• Sense of urgency for goal achievement

• Self-motivated with ability to work in a fast-paced and constantly changing environment

• Good PC skills and knowledge of MS Office (Excel; Power Point,....).

• An ideal candidate is expected to have Interpersonal , Communication Skills; Judgement & Decision Making Skills; Negotiation Skills; Planning & Organizing Skills; Problem Solving Skills

What do we offer:

• Attractive compensation package

• Group Insurance Plan

• Meal card

• Transportation Allowance

• Shuttle bus for the employees transport

• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

Interpersonal Skills;Judgement & Decision Making Skills;Negotiation Skills;Planning & Organizing Skills;Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.