Special Services Support Agent

Description

Responsible for overseeing the special services support operations, ensuring that tasks are completed efficiently and effectively across different levels of the organization. Additionally, tasked with handling special issues and contributing to the design and implementation of process improvements within the special services support function.

• Provide guidance and support in completing tasks related to special services support.
• Handle escalated or more complex issues that arise within the scope of special services support.
• Coordinate team activities, including those involving agency contract staff, to ensure efficient operations.
• Assist supervisors or managers in their day-to-day activities related to special services support.
• Contribute to the design, review, and implementation of processes and procedures for improving special services support operations.
• Collaborate with cross-functional teams to streamline workflows and enhance service delivery.
• Serve as a point of contact for resolving issues and addressing concerns related to special services support.
• Stay updated on industry trends and best practices in special services support to inform decision-making and strategy development.

Minimum Education
Diploma's degree or equivalent

Minimum Experience
• For Associate level, no prior experience is required
• For Standard level, at least two (2) years of relevant work experience
• For Senior level, three (3) years of relevant work experience

Knowledge, Skills and Abilities
• Strong in written & verbal communication
• Planning & Organizing Skills
• Interpersonal Skills
• Judgement & Decision Making Skills
• Team Working Skills
• Strong interpersonal and problem-solving skills

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: Prepare quotes and work with stakeholders to negotiate solutions and pricing while monitoring all consignments and keeping customers updated

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.