General Summary

The Specialist Brokerage Accounts role manages complex transactions, supports business development, and optimizes client relationships. They manage high-value client accounts, negotiate freight rates, secure capacity in volatile markets, and mentor junior brokers. This role requires closing profitable deals and maintaining complex supply chains.

Primary Responsibilities

• Leverage your established carrier network and industry expertise to manage key client accounts, negotiate competitive rates, and drive revenue growth
• Responsible for executing complex shipments, solving supply chain bottlenecks, and mentoring junior staff
• Negotiate competitive freight rates and contracts with third-party carriers to maximize profit margins and ensure capacity availability
• Manage the entire shipment lifecycle--from booking and dispatch to tracking, tracing, and resolving any logistical disruptions
• Monitor industry trends, seasonality, and capacity fluctuations to make data-driven pricing decisions
• Oversee and expand a portfolio of high-value shipper accounts, ensuring exceptional customer service and identifying upselling opportunities
• Provide consultative guidance to customers on supply chain efficiencies and market conditions
• Exercise independent judgment in carrier selection, pricing strategy, and service design
• Assess service failures and determine appropriate corrective actions, including carrier replacement or escalation strategies
• Interpret and apply FMCSA regulations and internal risk policies to carrier selection and load execution
• Determine carrier eligibility based on safety ratings, insurance coverage, and service performance
• Mitigate operational and financial risk through informed decision-making
• Monitor transportation performance metrics and recommend improvements
• Analyze shipper transportation needs and develop customized logistics strategies
• Partner with operations, finance, and legal teams to structure service agreements and resolve complex issues
• Perform other duties as required

Required Qualifications & Experience:

• Bachelor's degree in Business Administration, Logistics, Supply Chain Management or a related field
• In lieu of degree, high school diploma or GED and 6+ years of relevant experience. 
• 2 years of relevant experience. 
• Established, active relationships with shippers or carriers are highly preferred.
• Strong persuasion and analytical skills with a proven track record of securing high-margin deals.
• Expert proficiency in Microsoft Office Suite (especially Excel) and experience with industry-standard CRM or financial reporting software
• Exceptional verbal and written communication skills to handle escalations and maintain long-term business relationships
• Strong problem-solving capabilities, the ability to work in high-pressure environments, and excellent negotiation and conflict-resolution skills
• Proficiency with Transportation Management Systems (TMS) and CRM Software
• Ability to apply critical thinking to resolve complex financial discrepancies independently.
• Strong organization skills
• Travel: As needed

Requirements, Perks, and Benefits (US-Exempt)

Physical/Cognitive Requirements (with or without accommodation)

• Ability to follow policies and
• Ability to read, write and interpret
• Ability to add, subtract, multiply and
• Ability to use hands to finger, handle, or
• Ability to sit/walk/stand for duration of shift
• Must possess visual acuity to perform essential job
• Ability to conduct physical tasks with a full range of motion throughout the warehouse
• Ability to lift/carry items up to 50 pounds

Equal Opportunity Employer

FedEx Supply Chain, Inc., is an Equal Opportunity Employer including, Vets/Disability.

• Know your Rights
• Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

E-Verify Program Participant:

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please

contact FSC.TalentAcquisition@fedex.com

Perks and Benefits at FedEx Supply Chain (FSC):

• Competitive Pay: Competitive wages depending on your location and experience, paid bi-weekly for both full and part time
• 401(k) plan with company match after 1 year
• Tuition reimbursement program
• Holiday pay and accrued paid time off programs offering both Vacation and PTO
• Medical, dental, vision and voluntary benefits available on day one
• Basic life insurance

• Basic AD&D coverage
• Supplemental Life and Supplemental AD&D
• Short-Term and Long-Term Disability coverage for full time employees following 180 days of
• Paid parental leave for both moms and dads
• Paid bereavement and jury duty

Note: Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training, and a candidate's work experience.

Job Disclaimer (US)

Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position. The Company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs.