Sr Business Systems, Process and Quality Analyst

Description

This analyst position within Brokerage Customer Service is responsible in leading the requirements and quality assurance phases of FedEx Brokerage Customer initiatives, developing service level agreements for processes and technical support models, providing business continuity plans and providing customer and application support for brokerage process and technology solutions.

Essential Functions

• Provide services such as business expertise, requirements gathering, application design, quality assurance, implementation support, and application support to internal and external customers
• Leading the customer requirements, implementation and quality assurance phases of brokerage initiatives focused on improving customer experience. 
• Developing service level agreements for application and technical process support models
• Providing business continuity plans
• Offering application and monitoring support for business solutions implemented and achievement of desired results.
• Full project management responsibilities including schedule, participate in, and lead project meetings, provide input into project progress, identify risks, and support planning efforts to ensure projects meet objectives by managing scope, cost, and schedule.
• Lead the definition and documentation of customer and operations requirements for multiple business solutions simultaneously, lead analysis, quality assurance, and implementation support activities, and provide implementation support for FedEx Brokerage & Customer initiatives.
• Perform other duties as assigned

Minimum Education

Bachelor’s degree in engineering, business, information systems, computer science, or a related quantitative discipline.

Minimum Experience

Five (5) years of experience in various areas such as application development, maintenance, business analysis, data management, requirements documentation, process modeling, logical data modeling, metrics design, customer implantation of solutions and performance monitoring of solutions, quality assurance, project management, strategic planning, training design, and test automation

Knowledge, Skills and Abilities

Strong leadership, human relations, communication, planning, and organizational skills.

Ability to collaborate with business areas, users, customers, and various engineering teams to conceptualize, plan, design, implement, and support brokerage customer process and technology solutions

Project management skills

Knowledge of business requirements

Preferred Qualifications:  

Pay Transparency:   

Pay: 

Additional Details: 

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their protected veteran or disability status.

Equal Employment Opportunity: As a federal government contractor, we are committed to employ and promote qualified minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for all employees and applicants without regard to an individual's protected status (i.e. race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or related condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law."

FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.