Sr Customer Service Rep
Description
This is an interview position.
To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High School Diploma or GED Equivalent
6 months FedEx customer service representative experience
Microsoft Word - Basic
Microsoft Excel - Basic
Ability to gain & maintain FedEx DG Specialist certification
Ability to successfully complete all basic and recurrency training.
EXCEL/LEAP candidates preferred
Good understanding of FedEx products, features of service, general operations
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High School Diploma or GED Equivalent
6 months FedEx customer service representative experience
Microsoft Word - Basic
Microsoft Excel - Basic
Ability to gain & maintain FedEx DG Specialist certification
Ability to successfully complete all basic and recurrency training.
EXCEL/LEAP candidates preferred
Good understanding of FedEx products, features of service, general operations
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Preferred Qualifications: Must be able to speak French and English.
Pay Transparency:
Pay:
Additional Details: Temporary assignments up to 6 months
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in a PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of:
- their current driver's abstract;
- their performance during application interviews; and
- their performance on any driver competency assessments administered
