Sr Customer Solutions Analyst

Description

POSITION SUMMARY:
The Sr. Customer Solutions Analyst is responsible for executing on Commercial Sales OnCampus strategy by developing business partnerships with prospect and existing customers, focusing on understanding customer’s unique needs, aligning it with industry trends and strategizing a solution that successfully positions customer and FedEx Office to meet the trending needs of Campus users. This position is also responsible for delivering on the solution by collaborating with both FedEx and Customer teams and leveraging Business Partner’s strengths. Solutions will need to be successfully transitioned to Operations, ensuring Operations is trained to successfully deliver on key performance metrics. This position reports into Manager, Business Development and directly supports FedEx Office Commercial Sales team.

GENERAL DUTIES AND RESPONSIBILITIES:
(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)
Implement OnCampus strategy to ensure that company and individual performance objectives are met through targeted prospecting of accounts by partnering with field sales team
Build strategic relationships with customers using a consultative sales approach
Own, communicate and get buy-in on the narrative (story-telling) that ties FedEx OnCampus program to Customer’s business success
Schedule and conduct regular meetings with prospective and existing commercial customers within assigned portfolios
Update and maintain progress on assigned accounts to reflect buying signals, solution overview, opportunity size and timeline
Manage project plan, communication, issue resolution of the program inclusive of strategic discussion, solution design, implementation and roll out to operations
Act as main point of contact for key customer business owners
Coordinate with cross functional teams to move the program from inception to go-live, including strategizing with Pricing, Contracting, PR/Marketing, Operations, customer contacts and business partners
Fully understand and execute the OnCampus program following established process, guardrails, documentation requirements and reporting
Secure and maintain a strong working knowledge of Sales and Operations models and processes to ensure alignment in solution design, implementation and post-implementation relationship management
Responsible for updating various stakeholders on the working team all the way up to the Executive Leadership team on progress
Responsible for communicating project status, escalate and resolve challenges through the leadership team
Assist in the center opening process and customer activation
Ensure Center Managers are set to succeed in delivering on customer specific requirements and meet and document defined customer KPIs
Participate in program development, planning and launch of Sales Support initiatives
All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor’s degree or equivalent experience
10+ years of commercial print and sales experience, with a focus on prospecting new customers and developing existing business relationships
Demonstrated ability to develop strategic objectives and tactics to execute against broader organizational strategies
Advanced level of experience in developing complex solutions, creating solution proposals, and selling the value propositions appropriate to corporate level customers and others in the organization
Demonstrated understanding of sales financial targets/performance metrics
Strong conceptual selling, presentation, closing and organizational skills
Demonstrated ability to understand and align with business needs of key decision makers and business owners
Experience working with sales process and tools, MS Project, Visio, MS Office applications strongly preferred
Project management experience preferred

ESSENTIAL FUNCTIONS:
Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
Ability, on a consistent basis, to work within the appropriate level of independence
Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications: Seeking a solutions focused professional with strong business acumen, visual storytelling experience and a background in marketing, communications or strategic consulting. Experience consulting with Fortune 500 clients and collaborating effectively with internal teams to achieve the client’s business objectives. Strong skill set in at least one of the following areas: presentation development within brand guidelines, graphic design, journalism, copywriting and messaging, digital/desktop publishing

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: U.S. Pay Range: $6,168.90/month - $10,898.39/month

Additional Details: This position may be located anywhere within the United States excluding Alaska, Hawaii and US territories. Depending on your location, you may be required to work at a FedEx Campus location several times per week

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)