Sr Intl Doc Agent
Description
Ensures the efficient movement and clearance of import/export freight in compliance with established regulations and procedures for any international import/export freight which includes freight held "in-bond" per customers' request for broker-select clearance option. Provides training and technical expertise to IDAs. Prepares international shipments for customs clearance, follows import procedures, verifies and corrects shipment details to ensure accurate and timely delivery. Performs other duties as assigned.
Essential Functions:
Provides accurate information and assistance to customers, which includes responding to inquiries and problem resolution, such as ability to resolve and correct manifests, OVRGs, Shortages, etc.
Provide Training, guidance, Job Aids and Expertise to IDAs.
Maintaining organized records of all documentation and ensuring proper storage and retrieval.
Review/enter info from manifest into appropriate system.
Review bonded freight that has not cleared customs via CIM and CCII system.
Review manifest for overage/shortage in CCII and CIM system and correct when needed.
Return uncleared bonded freight to customer if freight is not cleared after being notified from FTN.
Research, address, and resolve problem shipments by utilizing multiple applications.
Minimum Education
High school diploma/GED
Minimum Experience
Eighteen (18) months of experience in the international documentation agent (IDA) job classification.
Knowledge, Skills, and Abilities
Knowledge of processing state department license (SDL) shipments required. Must have a working knowledge of software applications, such as Outlook, Excel, Word, and O365. Advanced working knowledge/proficiency with International Applications ex. CIM/AMS, CCII,K2. Ability to successfully complete all basic and recurrency training. Advanced knowledge of Int’l Doc Retention and Policy to prevent Fines. Good human relations and communication skills.
Job Conditions
Non-covered safety sensitive position; ability to work in a constant state of alertness and in a safe manner.
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: *Internal Upgrade-DFW IDA EMPLOYEES ONLY* Full-Time Sr. International Document Agent. Hiring Maanger: Andy Matchus, Work Schedule: 8-hour shift between 12AM - 11:59PM (2 days off). Application deadline: Wednesday, 9/2 @ 12PM.
For details on our comprehensive benefits, click here.
Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.
Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.
Applicants have rights under Federal Employment Laws:
- Know Your Rights
- Pay Transparency
- Family and Medical Leave Act (FMLA)
- Employee Polygraph Protection Act
E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:
