Sr. Manager Marketing

Description

Brand & Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product Development; Solution Development; Pricing; Vision/ Strategic Planning; Strategic Forecasting & Analysis; Marketing Operations; Customer Analytics

Leads a team, including managers, to define and implement the functional goals/requirements for a country or a sub region. Manages the development of function specific recommendations to ensure team alignment and efficient allocation of resources. This position requires expert technical knowledge of assigned area.

Grade :  16

"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

What your main responsibilities are:

Judgement & Decision Making Skills;Planning & Organizing Skills;Influencing & Persuasion Skills;Presentation Skills;Leadership Skills

JOB CATEGORY SENIOR MANAGEMENT

JOB PURPOSE Leads a team, including managers, to define and implement the functional goals/requirements for a
country or a sub region. Manages the development of function specific recommendations to ensure
team alignment and efficient allocation of resources. This position requires expert technical knowledge
of assigned area

PEOPLE &PERFORMANCE MANAGEMENT Recruits, develops, motivates and manages the team performance, including managers, and ensures that team members have the competencies, capabilities & tools to consistently deliver on individual and team objectives. Ensures effective succession planning within team.

PLANNING Coordinates managers and teams across countries to validate, negotiate, consolidate and communicate
goals. Validates and endorses functional initiatives for sub region or complex geographic areas to
senior/executive management. Identifies and highlights key business critical trends/changes and
developments within area of expertise and highlights for functional MD/VP.

PROCESSES & PROCEDURES Leads the development processes and metrics to ensure optimal departmental performance.
Coordinates the development, validation and communication of tools and processes for use by the
wider business within area of expertise. Recommends improvements to processes as required. Ensures
senior/executive management commitment to policies and procedures in order to protect company
objectives, resources and assets.

TECHNICAL EXPERTISE Advises executive team on key functional area of expertise. Maintains and develops expert knowledge
of relevant FedEx standards and external requirements (including regional/international regulations),
and managerial remit, including good understanding of the internal and external business environment.
Builds own and department capabilities to provide expert advice on complex or unique issues, which
often includes exploring function specific opportunities for improvement and unique solutions.

RESEARCH & ANALYSIS Leads department teams across a number of sub regions in conducting high quality, consistent analysis
and functional planning, as required, which can be regional, divisional or corporate wide. Reviews and
validates identified risks and opportunities relating to regional and divisional goals.

STRATEGY DEVELOPMENTProactively identifies and analyses business issues, opportunities and constraints related to area of
expertise. Supports development of strategies that are optimally aligned with the divisional and
corporate goals. Collaborates with and presents recommendations to stakeholders including regional
and Corporate senior executives. Leads and sponsors the implementation to ensure results are realised. 

PROJECT MANAGEMENT Supports and drives regional/divisional initiatives and projects within functional remit in order to
deliver planned results within time and budget within functional remit. Communicates project progress
to senior management up to SVP level using adequate tools

BUDGET MANAGEMENT Prepares and submits an annual budget to senior management. Manages the departmental budget and
takes appropriate actions in order to optimize costs and to remain within agreed parameters.

COMPLIANCEEnsures assigned department activities are completed on time and effectively. This includes
encouraging the identification of opportunities to improve department quality and productivity, such
as developing more effective ways of working that are consistent with internal priorities, policies,
external regulatory and legal requirements, while also assessing potential risks to the department,
location, related projects or the wider business. Ensures full cooperation and support for internal and
external audit processes as required (e.g. by external regulatory bodies).

ALIGNMENTS Builds effective networks relationships within own department and with key stakeholders across the
business in order to achieve optimal business outcomes. Maintains external alignments with
customers, relevant subject matter experts (SMEs) or external bodies as required. Represents company
in external organisations

People & Stakeholder Management:

• Leverage structured processes and best practice methods (competency models, MBO/PBO process, development programs, etc.), to recruit, select, develop and manage the performance of a team of Professional employees.
• Develops a sustainable talent management strategy to recruit, train, and develop a talent pool.
• Have a consultative and business development mindset while partnering with regional & global sales and pricing stakeholders. 
• Institutionalization of commercial pricing knowledge and ensuring business continuity with strong SMEs retention and nurturing talent pipeline with continued focus on growth & learning.

Subject Matter Expert and Consultations:

• Excellent commercial and pricing acumen- Review deals with multiple lenses, make business sense of numbers, ability to articulate and converge the pricing story with the E2E customer journey at FedEx. Previous regional/global deal pricing experience will be preferred.
• Strong negotiation and communication skills- Explain the rationale and defend price levels when reviewing/ analysing Domestic and Global deals (across OpCos and Market Segments).
• Consult and develop efficient and effective approval framework, process and innovative solutions to increase pricing analyst effectiveness, fast deal turnaround, strong yield management - measuring and actions - across both strategic pricing as well as contract management (pricing implementation).  
• Be agile, allocates and prioritizes resources effectively to manage the global/regional pricing demands.
• Support analysis of Global Pricing deals (across FedEx Operating Companies and functions)
• Consult and develop efficient and effective tools, process and innovative solutions to increase analyst effectiveness, faster implementation & executions, strong yield management – measuring and actions.
• Allocates and prioritizes resources effectively to manage the US, global, regional demands
• Stakeholder Management and delivering business proposition: Needs to have strong global stakeholder management skills, to engage with sales and marketing stakeholders across all levels.
• Good financial acumen in understanding P & Ls is essential
• Good understanding of pricing concepts and terminologies (yields/ margins etc.) is critical.

Data Modelling to enhance business value: 

• Network, understand and leverage the existing decision science & pricing analytics eco-system to support data science and fact-based analysis to develop business justifications and make relevant marketing analysis / optimization recommendations to improve ROI, pricing analysis / recommendations on global pricing policy and procedures to achieve business plan.

Functional/ Product Support:

• Creates or Engineers integrative solutions for regional and central functions in all stages of cross functional development i.e. Ideation to Launch measurement.

Ensure Compliance Requirements are adhered:

Acts with fiscal responsibility in all aspects of the job, agreed parameters & in compliance with all relevant regulatory & legislative requirements of the division and FedEx standard processes.

What we are looking for

Essential elements of the Job:

• Collaborating with Global stakeholders (Memphis and other regions)
• Creating a shared vision
• Aligning with US-global demand / creating a roadmap
• Consultative and delivery-oriented mindset
• Agility in plan and execution with highly empowered and innovative team
• Leading Mumbai team as well as virtual teams across groups effectively
• Coaching and mentoring team to innovation and flawless execution
• Hiring and Talent development
• Strong communication and transparent working style with stakeholders
• Problem solving and change agent with strong project management capabilities
• Personal awareness of culture and casting the cultural shadow of strong leadership to team
• Strong understanding of E2E pricing systems, analytical tools, visualizations, web applications & online report developments, System setup and testing, etc.
• Critical technical skills such as – VBA, SQL, SAS, Power BI, etc.
• Good understanding of system / tool transformation capabilities, automation capabilities such as RPA, etc.

Other experience & exposure (Good to have):

• Advance Analytics, Business Intelligence, Data Engineering & Optimization, Data modelling, Tools & Application development, Visualization and Report development, Systems & Engineering, AI, ML, Data Science, Brand & Advertising; Internal Communications; External Communications; Customer Experience Design; Research; Product Development; Solution Development; Pricing; Vision/ Strategic Planning; Strategic Forecasting & Analysis; Marketing Operations; Customer Analytics

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.