Sr Spec-Customer Service
Description
POSITION OVERVIEW:
Responsible for providing solutions support for specialized networks and accounts utilizing various contact platforms such as phone, email, chat, or social media.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
1. Research and provide forward thinking solutions for shipment, claim, and account-related issues leading to positive customer interactions
2. Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.
3. Respond to customers’ issues utilizing various platforms such as phone, email, chat, or social media.
4. Ensure forward-thinking solutions for shipment issues leading to positive customer interactions.
5. Utilize interpersonal and rapport building skills to promote customer engagement and demonstrate empathy in handling difficult interactions.
6. Assist in communicating updates to top accounts when notified of shipment delays or issues, ensuring ongoing coordination and follow through until the matter is resolved.
7. Comply with all applicable laws/regulations, as well as company policies/procedures.
8. Perform other duties as assigned
Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
QUALIFICATIONS:
High school diploma or GED.
Eighteen (18) months experience in the specialty Customer Representative position
Extensive knowledge of FedEx tracking systems Interpersonal Skill
Excellent Written & Verbal Communication Skills
Detail oriented
Proven ability to effectively negotiate sensitive customer issues
Microsoft Office
Skill at using mental reasoning or research to gain insight into or solve problems
JOB CONDITIONS:
Hours may vary due to operational need
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: Starting Rate of Pay: $18.31 / hour
FedEx Freight is an Equal Opportunity Employer, including disabled and veterans.
If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please call 800-888-8252 or e-mail at ADAAssistance@freight.fedex.com.
FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
