Strategic Account Manager
Description
General Summary
The Strategic Account Manager is responsible for relationship management, existing business renewal, and new business creation at existing accounts. They are responsible for proactively delivering innovative solutions, as well as driving sales and revenue growth for designated key accounts. The SAM will own the overall customer relationship and maintain high level of customer service across all sites.
Primary Responsibilities
- Develop and maintain strategic partnerships for the assigned large growth or retention accounts, identifies opportunities for account growth while offering customers a full array of value-added services
- Monitor operational metrics for all key account sites related to assigned accounts
- Oversee competitor actions in each account to ensure that appropriate responses are formulated and communicated.
- Drive sales growth and revenue goals within assigned accounts; maintain ultimate responsibility for the customer P&L statement
- Responsible for leading the global strategy and implementation of large accounts and/or responsible for the regional implementation for large accounts.
- Drive and pro-actively monitor customer satisfaction through regular interactions with the customer and maintain awareness of all customer service-related activities
- Ensure alignment between customer expectations and FSC expectations / operational activities (pricing and contracts)
- Proactively drive executive engagement, bringing the tools and resources of the organization to bear for the customer
- Maintain documented account strategy for the assigned accounts (e.g., Gold sheet)
- Performs other duties as assigned.
Education/Experience
- Bachelor’s Degree in related field preferred and 8 years of supply chain / 3PL sales experience. In lieu of degree, high school diploma or GED and 10 years of relevant experience.
- Demonstrated ability to achieve major account sales goals and execute major customer sales strategies.
- Strong human relations, communication and negotiation skills.
- Proven track record of customer relationship maintenance and customer retention.
- Proven track record of meeting and exceeding sales targets.
- Strategic planning and sales management skills
Working Conditions
General office environment that is generally favorable. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment with standard office equipment available.
Disclaimer
The above information is only an illustration of the general nature and level of work performed by the employee within this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
The job description does not constitute an employment agreement between the Company and employee and is subject to change by the Company as the needs of the Company and requirements of the job change.
Physical/Cognitive Requirements
With or without accommodation:
Ability to follow policies and procedures.
• Ability to read, write and interpret information.
• Ability to add, subtract, multiply and divide.
• Ability to use hands to finger, handle, or feel.
• Ability to sit/walk/stand for duration of shift
• Must possess visual acuity to perform essential job functions.
• Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
• Ability to lift/carry items up to 50 pounds
FedEx Supply Chain, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
FedEx Supply Chain is committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@fedex.com.
** Our compensation reflects the cost of labor across several US geographic markets. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, education/training and a candidate’s work experience.
Pay Range: 104549.00 (Min) - 151462.00 (Mid) - 198375.00 (Max) Yearly
