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Req ID: RC683513

Supervisor, Air Operations

Facility Operations
  • Company: FedEx Logistics AMEA
  • Category: Facility Operations
  • Employment Type: Full Time
  • Worker Sub-Type: Regular
  • Scheduled Weekly Hours: 48
  • Remote: No
  • Location: Marol Maroshi Road, Mumbai, MH 400059, India


This is a managerial position for a joint express/forwarding cargo movement initiative with expanding volume and responsibilities. The candidate will manage all operational activities for this project on behalf of the forwarding team and serve as the main operational management interface to the operations management team. This will require the candidate to have a thorough knowledge of air operations and the role will evolve to include additional air operations responsibilities beyond this joint express/forwarding initiative after the initial stages. The Air Product will be responsible to provide a sustainable service platform for existing customers and drive Air growth through providing guidance as the subject matter Air Product expert. Carrier and Allocation Management, in line with the global and regional guidelines and strategy and be responsible for the Air profit and Volume targets.

• Manage all day to day operational activities for this initiative and ensure forwarding full compliance with SOP and express fulfillment of commitments;
• Liaise with carriers on capacities, ensure BSA fulfillment and service commitment compliance;
• Work with forwarding and express operational management on project scope changes, performance monitoring and measurement, and revisions to SOP and process flows;
• Continuously assess project P&L and identify areas of improvement both operationally and commercially.
• Volume and P&L responsibility as per FY targets YOY basis.

• The duties and responsibilities of this position consists of, but are not limited to, the following:

• Extensive experience in an Airfreight role in Supply Chain / Freight Forwarding / Logistics, ideally from within industry, with the ability to motivate the teams.

• Experience in supporting the commercial organization by doing New Business and Retention Calls with Salespeople.

• Ability to provide market intelligence to the commercial organization for product growth.

• Drive profitable and sustainable Business Growth.

• Ability to create and develop an Air Freight strategy with an interpretation of the Locations’s Air strategy.

• An expert level understanding and knowledge of Air Freight including trades such as Asia, Europe, and the US.

• An exceptional knowledge of the marketplace and of financial management processes including job costing, console profitability, financial forecasting, reporting and budgeting.

• Significant experience of negotiating short, medium and long terms deals, SLA’s, and managing complex supplier relationships.

• An expert level ability to assess commercial/business risk versus reward coupled with effective and decisive decision-making.

• Direct experience of structured buying processes such as; RFI’s, RFQ’s, e-tenders, multiple tender rounds, and other procurement techniques.

• Experience in the maintenance and management of rate & contract database/files

The Company

FedEx Logistics provides e-Commerce, freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions.

The Philosophy

People–Service–Profit (P-S-P). We take care of our People so that they can deliver impeccable Service to our customers who will give us the Profit necessary for FedEx to be successful. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages employees to be innovative in delivering the highest possible quality of service to our customers. We care for our employees' well-being and value their contributions to the company.

The Culture

We honor innovation, integrity and diversity. We have many formal policies, procedures and programs to bring out the best in our staff, individually and in teams.

The Mission

We strive to be the Best Company to work for with the Best Service and the Best Brand in our industry.

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