Supervisor, Rating

Description

Responsible for the analysis of audit data, process improvement, customer escalations and the supervision of the Rating team

ESSENTIAL JOB DUTIES / RESPONSIBILITIES
•    Act as first point of contact for team members and customer escalations on complex inquiries
•    Investigate, identify, monitor and reconcile audit discrepancies to ensure rating accuracy
•    Implement best practices to gather, review, and record required audit information
•    Supervise associates, mentor and coach as needed
•    Work with the pricing department to address rating/pricing concerns, accuracy and implementation
•    Ensure rates are completed in chronological order by time and in a timely manner
•    Prepare and document all weekly meetings
•    Draft and communicate SOPs and procedures for department, and keep them up-to-date consistently
•    Prepare and analyze regularly scheduled and adhoc reports 
•    Comply with all applicable laws/regulations, as well as company policies/procedures
•    Perform other duties as required
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED
•    Post-secondary diploma, required 
•    Three (3) years’ of work experience in transportation
•    Previous leadership experience 
•    Ability to read, understand and apply terms and conditions from bills of lading, customer agreements, and FedEx tariff
•    Demonstrated ability to work with high volume of workload while maintaining focus and high accuracy results
•    Excellent time management, organizational, analytical and problem-solving skills, including excellent attention to detail
•    Excellent interpersonal skills, as well as, strong ability to coach, persuade, collaborate, and partner with all levels within the organization
•    Intermediate knowledge of Microsoft Office skills (Excel, Word, Outlook, Teams, Sharepoint, PowerPoint)
•    Ability/willingness to learn new applications, software, systems, and equipment as required
•    Ability to manage competing and changing priorities  
•    Demonstrated ability to take initiate and self-motivate to learn new skills
•    Professional verbal, reading and written communication skills 
•    Bilingual (English/French) preferred; required in Quebec

 

WORKING CONDITIONS
Hours may vary due to operational needs
Office environment

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: