Support Service Coordinator
Description
Maintains customer information within specified systems. Facilitates all necessary billing payments and financial processing functions.
Create and/or update profile records and databases in specified systems, which includes maintenance of such records within these systems.
Audits, researches and determines proper handling of duty rejects and duplicate billing. Makes informed decision on refunding client, additional billing or if further action is required by the regulatory department.
Completes standard forms in order to advise regulatory on payment and outstanding duty invoices.
Create and update databases to include electronic uploading through EDI software
Creates invoices and checks for customers.
Create and update profile records, p/t in specified systems
Validate and store customer provided entry documents used during entry processing (i.e. fta certs and disclaim statements)
Researches and reviews all complex entries on billing transmission error report.
Works with finance department on various billing and account reconciliation issues.
Review various reports to avoid late entries and ensure timely billing
Work directly with FXE on account specific issues
Work closely with other internal staff, departments and customers directly to deliver high level of service to customers.
Performs other duties as assigned
Paid Training Provided
KSA
HS Diploma or GED required.
3 years of business or customer service experience preferred.
Required - MS Office, Outlook, Office equipment (phone, fax, photocopier, printer, scanner)
Interact with customers, internal staff/departments and management of all levels.
Excellent communiation skills, verbal and written
Organizational Skills
Inter-personal skills
Problem solving Skills
Handle high volume of work
Handle time sensitive work
Ability to work independently with minimum supervision
Detail oriented
Preferred Qualifications: l candidate demonstrates strong organizational and communication skills with proficiency in Microsoft Office. Capable of effectively managing multiple priorities simultaneously while working independently. A critical thinker with great problem-solving skills. customers and adapts readily as a collaborative team member. We prefer the candidate to have a CCE or CCS certification. The candidate must have had previous Customer Service experience. Delivers exceptional customer service.
Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current. Starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors.Permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.
Pay:
Additional Details: Hybrid schedule (Monday-Wednesday in office and Thursday and Friday at home)
FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We’re glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!
FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.
FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)
FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.
