Systems Administrator-Senior II
Description
Responsible for
VoIP (Voice over Internet Protocol), Automatic Call Distribution (ACD), Computer Telephony Integration (CTI), Interactive Voice Response (IVR), Customer Relationship Management (CRM) Systems, Omnichannel Integration, Workforce Management Systems, Speech Analytics and Cloud-Based VOIP Solutions.
Technologies
VoIP (Voice over Internet Protocol),
Automatic Call Distribution (ACD),
Computer Telephony Integration (CTI),
Interactive Voice Response (IVR),
Customer Relationship Management (CRM) Systems,
Omnichannel Integration,
Workforce Management Systems,
Speech Analytics and Cloud-Based VOIP Solutions.
Experience in Plan, design, implement, and support Contact Center Technologies over Networking & VoIP.
Experience in Debugging Logs for Troubleshooting & technical Problem-Solving.
Experience in Provide expertise API Integration and Data flows.
Scripting & Automation Experience is good to have
Teamwork & Collaboration is a must
Project Management is a plus
Education: Bachelor's degree or equivalent in Computer Science, Electrical / Electronics Engineering, MIS or related discipline
Relevant work experience in system/network administration, or related IT roles based on the Associate: Prior experience not required
Standard I: Two (2) years
Standard II: Three (3) years
Senior I: Four (4) years
Senior II: Five (5) years
Knowledge, Skills and Abilities
• Fluency in English
• Accuracy & Attention to Detail
• Analytical Skills
• Problem Solving Skills
• Microsoft Office & PC Skills
• Numerical Skills
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details:
FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.
All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
