Technical Services Representative II

Description

Under general supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base.

Essential Functions

• Serves as a central point of contact to consult and/or address specific technical and service related problems with customers on automation portfolio and deployed technologies.
• Interfaces with customers to provide product information and instructions.
• Perform other duties as assigned.

Domicile Information:

This position is domiciled in Charlotte, NC and requires 5 days a week in office from 8am to 5pm. 

Minimum Education

Associate Degree/equivalent in computer technology, information technology, computer engineering and/or equivalent formal training or work experience.

Minimum Experience

Two (2) year equivalent work experience in technology support environment.

Knowledge, Skills, and Abilities

Good communication and organizational skills.

Strong customer orientation.

Must be able to use a telephone, keyboard and view a computer screen.

Able to operate vehicle in compliance with established procedures.

Job Conditions

Ability to lift 75 pounds.

Preferred Qualifications:  

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision and dental insurance, retirement, and tuition reimbursement.

Pay: $21 - $25 per hour

Additional Details: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by 3/5/2025.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)