Technical Services Representative III

Description

Under limited supervision provides technical support in the configuration, maintenance, restoration and functions of all products deployed for a defined internal/external customer or account base.

Essential Functions

• Serves as a central point of contact to consult and/or address specific technical and service-related problems with network infrastructure and deployed technologies.
• Interfaces with customers to provide product information and instructions.
• Supports the FedEx enterprise network, focusing on network infrastructure, PCs, FedEx-owned computer equipment, and hardware (such as printers and scan guns).
• Troubleshoots wiring infrastructure and handles basic networking tasks, including understanding routers, switches, access points, and different types of cabling.
• Provides guidance to less experienced co-workers and contract personnel.
• Works with the West district team, adapting to time differences as needed.
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Good communication and organizational skills.
• Strong customer orientation and customer service skills.
• Leadership and teamwork abilities, with experience in TSRI or TSRII roles.
• Basic networking knowledge, including routers, switches, access points, and cabling types.
• Ability to use a telephone, keyboard, and view a computer screen.
• Field service experience and familiarity with color codes.
• Must be able to interact effectively with customers and team members.

Job Conditions

• Ability to lift 75 pounds.
• Must be able to operate a vehicle in compliance with established procedures.

Location

Must be domiciled in Honolulu, Hawai'i, and able to at Oahu hub and travel around the Hawaiian region as needed.

Minimum Education

Associate Degree/equivalent in computer technology, information technology, computer engineering and/or equivalent formal training or work experience.

Minimum Experience

Four (4) year equivalent work experience in technology support environment.

Preferred Qualifications:  

Pay Transparency: This compensation range is provided as a reasonable estimate of the current starting salary range for this role across all potential locations. If this opportunity includes multiple job levels, the salary information represents the job level minimum. and the job level maximum. Actual starting pay would be determined by experience relative to the job, market level, pay at the location for this job, and other job-related factors permitted by law. An employee may be eligible for additional pay, premiums, or bonus potential. The Company offers eligible employees health, vision, and dental insurance, retirement, and tuition reimbursement.

Pay: Hourly Starting Pay Range: $28.25- 35.31/hr

Additional Details: Upload current copy of Resume (Microsoft Word or PDF format only) and answer job screening questionnaire by November 11, 2024

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact recruitmentsupport@fedex.com.

Applicants have rights under Federal Employment Laws:

• Equal Employment Opportunity is the Law
• EEO is the Law Supplement
• Pay Transparency Policy
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)