UX Researcher
Description
FedEx is looking for a seasoned UX Researcher, with both a quantitative and qualitative skillset, who can independently lead research across complex products, turn insights into actionable strategies, and influence product direction through collaboration, storytelling, and customer advocacy. Strong strategic research skills, with the ability to connect user insights to long-term product and business strategy.
About You
We’re looking for a Senior UX Researcher to support the Shipping and Platform teams. Your mission is to optimize and grow the value of our digital services by exploring the challenges faced by our customers and shippers, and providing insights that lead to better solutions. As a UX researcher, you will proactively identify customer needs and pain points across the user journey. You’ll work closely with colleagues in Data, UX, Product, and Marketing to translate these insights into viable, feasible, and valuable solutions. You represent the voice of the customer, driving both explorative and evaluative research to help create coherent and meaningful user experiences.
We’re looking for someone who thrives in a multidisciplinary environment and can take on a pro-active leadership role; guiding product teams in evolving their customer-facing solutions. A critical eye, strong communication skills, and an affinity with complex products and ecosystems are essential.
What You Like to Do
Serve as the dedicated UX researcher for multiple product teams
Lead research projects aimed at improving digital journeys and product experiences
Proactively identify opportunities for follow-up research and improvements to existing flows
Synthesize findings into actionable recommendations and compelling insights that drive user-centered development
Collaborate closely with business stakeholders and cross-functional teams to map and prioritize opportunities that create value for both users and the business
What You Bring to FedEx Global Digital Experience
10+ years of professional experience in user research, preferably in international and/or corporate environments
Proficiency in analysing both qualitative and quantitative data, ensuring precision and actionable insights
Strong strategic research skills, with the ability to connect user insights to long-term product and business strategy
Excellent organizational, project management, and stakeholder management skills
A “can-do” mentality: hands-on, self-starting, and comfortable working independently
A solid research background with proven expertise in a range of user research methods and techniques
Flexibility and adaptability in selecting and applying the right research tools and approaches
Demonstrated experience working on complex products and digital ecosystems
Strong attention to detail and a deep understanding of UX and design heuristics
Comfort with navigating ambiguity, evolving requirements, and adjusting research plans as needed
A track record of translating research findings into clear, actionable recommendations for diverse stakeholders
Experience facilitating collaborative workshops, co-creation sessions, and design sprints with stakeholders and multidisciplinary teams
Excellent communication and storytelling skills to engage both technical and non-technical audiences
Fluency in English (both written and spoken)
What we offer
When you work at FedEx GDX, stacks of development and career come as standard. Here;s what else you can expect:
Flexible working hours
A position in an international, dynamic working environment
The opportunity to have your work seen and used by millions
A genuine chance to shape how the company grows and the sector changes
FedEx is an equal opportunity employer
At FedEx Global Digital Experience - Europe we thrive on diversity; We need people with different viewpoints and divergent backgrounds to realize our ambition to deliver the best digital experience in logistics globally. FedEx is advocating for fair, sustainable practices that create opportunities for all.
We do not discriminate against any employee or job applicant because of race, religion, color, sexual orientation, gender, gender identity or expression, marital status, disability, national origin, genetics, or age.
What happens after you apply
We will review your application carefully and will give a meaningful response within two weeks.
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FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all
Our Company
FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.
Our Philosophy
The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.
Our Culture
Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.
