Vehicle / Ground Support Equipment Maintenance Agent

Description

Responsible for overseeing the comprehensive maintenance and repair operations of vehicles and ground support equipment (GSE), including contract management, preventive maintenance planning, and administrative support. Ensures optimal performance, compliance with regulations, and exceptional customer service while effectively managing inventory and data to drive continuous improvement in maintenance operations.

• Maintenance Coordination: Efficiently coordinate and oversee all aspects of vehicle and ground support equipment (GSE) maintenance, including scheduling routine preventive maintenance, repairs, and inspections to ensure optimal performance and compliance with safety regulations.
• Contract Management: Manage contracts with external maintenance service providers, ensuring adherence to agreed-upon terms, quality standards, and timely completion of maintenance tasks within budgetary constraints.
• Preventive Maintenance Planning: Develop comprehensive preventive maintenance schedules for all vehicles and GSE, taking into account manufacturer recommendations, usage patterns, and regulatory requirements to minimize downtime and maximize operational efficiency.
• Repair Oversight: Supervise and execute repair activities for vehicles and GSE, including diagnosing issues, sourcing necessary parts and materials, coordinating with maintenance technicians, and ensuring repairs are completed to specifications and within established timelines.
• Administrative Support: Provide administrative support for vehicle and GSE maintenance operations, including maintaining accurate records of maintenance activities, equipment inventory, service history, and warranty information using appropriate databases and software systems.
• Data Management: Collect, analyze, and interpret maintenance-related data to identify trends, patterns, and opportunities for improvement in maintenance processes, cost-effectiveness, and equipment reliability.
• Compliance Assurance: Ensure compliance with regulatory requirements, industry standards, and organizational policies governing vehicle and GSE maintenance, including documentation, reporting, and adherence to safety protocols.
• Inventory Management: Manage inventory levels of spare parts, consumables, and supplies necessary for vehicle and GSE maintenance activities, optimizing stock levels to minimize downtime while controlling costs.
• Training and Development: Facilitate training sessions for maintenance personnel on new equipment, tools, technologies, and best practices to enhance their skills and knowledge, promoting continuous improvement in maintenance operations.
• Customer Service: Provide responsive and professional customer service to internal stakeholders and external clients, addressing inquiries, resolving issues, and communicating updates regarding maintenance activities to ensure customer satisfaction and operational excellence.

Education
• Secondary education or equivalent
• License: to Operate GSE Vehicles

Experience
• Standard: Two (2) years of work experience in a service industry, preferably in a vehiclemaintenance industry
• Senior: Four (4) years of work experience two of which in FedEx operations

Knowledge, Skills and Abilities
• Accuracy & Attention to Detail: Meticulous attention to detail is crucial for maintaining precise records, conducting thorough inspections, and ensuring compliance with maintenance standards and regulations.
• Analytical Skills: Strong analytical skills are necessary for interpreting maintenance data, identifying trends or anomalies, and making data-driven decisions to optimize preventive maintenance schedules and repair processes.
• Written & Verbal Communication Skills: Clear and effective written and verbal communication is essential for conveying maintenance instructions, documenting procedures, and providing updates to internal teams and external stakeholders.
• Interpersonal Skills: Adept interpersonal skills facilitate collaboration with maintenance technicians, external service providers, and other stakeholders, fostering effective teamwork and resolving maintenance-related issues promptly and professionally.
• Numerical Skills: Proficiency in numerical skills is vital for managing inventory levels, analyzing cost data, and budgeting for maintenance activities, ensuring efficient resource allocation and cost-effective operations.

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details:

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.