Manager, Operations Ocean
描述
• To plan, organize, direct and control day-to-day ocean operation activities.
• To ensure optimization of profitability through balancing of revenue, cost and service.
• To manage all other necessary activities which provide optimum service to customers.
PRINCIPLE DUTIES, AND RESPONSIBILITIES
- Select, train, develop, motivate and monitor performance of direct reports
- Guide and assist operation account teams in following SOP and meeting agreed internal and external KPIs
- Coach and monitor operation account teams to provide good customer service
- Support operation account teams in resolving issues
- Monitor the operation efficiency and seek for improvement opportunities to achieve optimum profitability
- Monitor performance of service providers
- Maintain good relationship with customers, carriers, coloaders and other service providers
- Compile periodic performance report for senior management
- Other duties as assigned to the position
JOB SPECIFICATIONS FOR SUCCESSFUL PERFORMANCE
Academic:
- Bachelor’s degree or equivalent
Experience & knowledge:
- At least 5 years logistics / freight forwarding experience
- At least 2 years in management/supervisory position, solid background in all areas of Ocean Freight operations are required
- Good command of written and spoken English, Cantonese & Mandarin
Attribute:
- People & Stakeholder Management
- Strategic Business Mindset
- Communication and management skills
- Problem-solving skills
- Organized and analytical skills
我們的企業
FedEx Logistics提供全球範圍內的電子商務、貨運代理、進出口服務。通過提供綜合國際海運和空運代理、地面運輸和派送、報關代理、貿易和報關諮詢服務，以及先進的電子商務和貿易便利化解決方案，我們幫助各種規模的客戶解決全球運輸貨物的複雜問題。
我們的哲學
員工 - 服務 - 利潤。我們在意我們的員工，所以員工能夠提供完美的服務給我們的顧客，由此顧客給予聯邦快遞足以成長的利潤。我們在同業中的成功源自於員工。透過員工 - 服務 - 利潤的哲學，我們擁有鼓勵員工創新的工作環境，以提供顧客盡所能最高質量的服務。
我們的文化
我們推崇創新、正直和承諾。我們有許多正式的政策、程序和方案來鼓勵我們的員工個人或團隊的最佳表現。
我們的使命
我們力求成為同業中，致力於提供頂尖服務和成為領導品牌的最佳企業。
歡迎您瀏覽我們的網站，希望您在FedEx Logistics的求職經歷會有所收穫。我們期待您的消息!
