Ramp Agent

描述

To co-ordinate all ramp operations relating to operational interface between loading and unloading the aircraft, including the weight and balance, as well as aircraft movements; to comply with all operational, security and safety policies, procedures, standards and processes with the objective to meet flight schedules with most efficient load plans. has willing to learn more knowledge/skills among CLH / Allocation Plan Ahead/ Booking Control/ and SPS service knowledge.

Job Profile Summary (Job Summary)
Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy,

completeness, and compliance with relevant internal and external standards. Identifies anomalies as

they arise and uses judgement based on rules and procedures to resolve. For complex issues, may

escalate to senior team members.

Job Description (What You Will Do)

•      Execute administrative and operational tasks such as data entry, ramp activities, sort activities, trace activities, dispatch activities, and local customer service in the front-line operation.

•      Ensure timely completion of defined processes and procedures with accuracy, completeness, and adherence to internal and external standards.

•      Identify anomalies and apply judgment to resolve issues, escalating complex matters to senior team members as necessary.

•      Utilize appropriate communication methods to understand and share information effectively with customers, team members, and other departments.

•      Maintain ongoing compliance with FedEx processes, relevant legislation, external regulations, and predefined agreements.

•      Validate and complete accurate and timely reporting, supporting research and collation of relevant data for analysis and interpretation.

•      Collaborate closely with the team and other departments to ensure the accuracy of information and timely completion of processes.

•      Adhere to safety protocols and regulations, contributing to a safe working environment for all team members.

•      Demonstrate a proactive approach to problem-solving and continuous improvement in operational processes and procedures.

Requirements (You will be a great fit if you have)

Minimum Education

Secondary education or equivalent. Valid driver's license preferred

Minimum Experience

•      Standard: One (1) year of related work experience

•      Lead: Four (4) years of work experience preferably in international airline industry; Two (2) years of experience at FedEx/TNT Operations

Knowledge, Skills and Abilities

•      Accuracy & Attention to Detail

•      Microsoft Office & PC Skills

•      Planning & Organizing Skills

•      Interpersonal Skills

•      Problem Solving Skills
•  Fluency in English (both oral and written), TOEIC 650 and above is preferred.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.