Senior Customer Service Clerk, Air Operations

描述

To provide customers with the highest quality service by providing consistent customer service in order to ensure timely booking arrangement.

· Respond to the external/internal customers within timeframe set once receiving enquiries through email, telephone, fax.

• Be strong responsible for being as the ownership of specific account once assigned by his/her supervisor at the beginning of point of contact with the customers till completing the booking orders.

• Be sensitive and accurate on providing data to the internal and external customers.

• Customer satisfaction is our CS core value to serve every kind of the customers.

• Pro-active communication with customers is necessary to enhance world class customer service.

• Coordinate with sub-contractors/Ops/Sales/Overseas to execute the shipment as per SOP’s requirements.

• Report/Client system is needed to update as when it is required.

• Be ready and assigned for special duties or ad hoc project as when and if necessary.

• Monitor customer KPI

Academic:

• F.5 or above, Diploma in Logistics Studies is preferable

Experience & knowledge:

• At least 1 year experience in customer service area, preferably in freight forwarding industry

• Capable of handling correspondence independently is advantage

• Must be fluent in English, Mandarin and local languages required for smooth operation of business.

• Knowledge of excel software is a must

Attribute:

• Good attitude, Reliable

• Organized

• Hard working

• Customer & result-focused

我們的企業

FedEx Logistics提供全球範圍內的電子商務、貨運代理、進出口服務。通過提供綜合國際海運和空運代理、地面運輸和派送、報關代理、貿易和報關諮詢服務，以及先進的電子商務和貿易便利化解決方案，我們幫助各種規模的客戶解決全球運輸貨物的複雜問題。

我們的哲學

員工 - 服務 - 利潤。我們在意我們的員工，所以員工能夠提供完美的服務給我們的顧客，由此顧客給予聯邦快遞足以成長的利潤。我們在同業中的成功源自於員工。透過員工 - 服務 - 利潤的哲學，我們擁有鼓勵員工創新的工作環境，以提供顧客盡所能最高質量的服務。

我們的文化

我們推崇創新、正直和承諾。我們有許多正式的政策、程序和方案來鼓勵我們的員工個人或團隊的最佳表現。

我們的使命

我們力求成為同業中，致力於提供頂尖服務和成為領導品牌的最佳企業。

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