Customer Data Analytics Intern

Description

You will support initiatives aimed at improving performance visibility, reporting efficiency, and operational insights within the logistics contact centre. Key responsibilities include collecting, cleaning, and analyzing contact centre data (e.g., call volume, response time, resolution rates) to identify trends and areas for improvement.

You will support in developing and maintaining interactive dashboards using Power BI to track key performance indicators and support real-time decision-making. In addition, you will assist in automating routine reporting tasks, reducing manual effort and improving turnaround time for daily and weekly reports.

The role also involves supporting continuous improvement initiatives by providing data-driven recommendations, documenting reporting processes, and ensuring data accuracy and consistency. You will collaborate with team leaders and stakeholders to refine reporting requirements and enhance overall operational efficiency within the contact centre.

You will lead a project focused on enhancing performance visibility and reporting efficiency within the logistics contact centre through the development of a centralized Power BI dashboard and automation of routine reporting tasks.

Objectives:

• To consolidate multiple data sources into a single, reliable view of contact centre performance
• To improve visibility of key metrics such as call volume, service level, response time, and resolution rates
• To reduce manual effort and turnaround time in generating daily and weekly reports through automation
• To enable data-driven decision-making for team leaders and management

 
What you will learn & achieve:

• Producing interactive Power BI dashboard that tracks and visualizes key performance indicators
• Producing automated reporting solution (e.g., using Excel, Power BI, or other tools) for recurring reports
• Cleaned and structured dataset with documented data sources and definitions
• Documentation of dashboard logic, data flows, and reporting processes
• Final presentation summarizing insights, improvements made, and recommendations for further enhancements

Office Location: Uptown 5 Damansara

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.