Data Analyst - Senior II

Description

Responsible for conducting data analysis to extract actionable insights, exploring datasets to uncover patterns and anomalies, analyzing historical data for trend identification and forecasting, investigating data discrepancies, providing user training and support on data analysis tools, communicating findings through compelling visualizations, supporting data projects, and ensuring data accuracy and integrity.

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

What your main responsibilities are:

Under moderate supervision, designs and implements processes and solutions associated with a wide variety of data sets used for data/text mining, and analysis to enable informed business decisions. Gains insight into key business problems and deliverables by applying statistical analysis techniques to examine structured and unstructured data from multiple disparate sources. With moderate direction, creates solutions from initial concept to production. Communicates results to a broad range of audiences. Effectively uses current and emerging technologies to evaluate trends and develop actionable insights and recommendations to management, via understanding of the business model and the information available for analysis. Typically uses data, statistical and quantitative analysis, limited modeling, and fact-based management to drive decision making. Mentors team members. Works in cross functional projects and programs. Routinely presents to management.

Job Description:

1. Conduct commercial, sales and related analysis with accuracy, quality, and adherence to service level commitments.

2. Analyse, explore, and visualize data to identify trends, patterns, anomalies, and actionable insights that support business decision-making.

3. Analyse historical data and develop forecasts to evaluate performance and predict future outcomes.

4. Ensure data accuracy, completeness, and integrity through robust quality assurance and governance practices.

5. Investigate data issues, identify root causes, and implement timely resolutions while ensuring stakeholder satisfaction.

6. Communicate insights and recommendations through effective data visualizations, reports, and storytelling.

7. Partner with cross-functional teams to gather requirements, validate solutions, and identify opportunities for process improvement and business transformation.

8. Support data-driven projects and transformation initiatives by providing analytical expertise and business insights.

9. Design, develop, test, and deploy analytical tools and solutions using SQL, Python, Java, PowerApps, Excel, AI, and related technologies.

10. Develop and maintain SOPs, process documentation, training materials, and knowledge repositories to drive standardization, governance, and operational excellence.

11. Provide user training and support on data analysis tools, techniques, and best practices.

What are we looking for :

Minimum Education
Bachelor's degree in information systems, computer science, or a quantitative discipline such as mathematics, engineering, operations research, economics or Finance. 

Minimum Experience

Proficiency in analytics software and applications. Good interpersonal skills. Good written and oral communication skills.

Fluency in English

Analytical Skills

Accuracy & Attention to Detail

Numerical Skills

Planning & Organizing Skills

Presentation Skills

Statistical Knowledge

Data Modelling and Visualization Skills

Advanced Excel, presentation, and storytelling capabilities

Expert-level data visualization skills, specifically using BI tools (Power BI..etc) to build automated, complex dashboard systems (basic reporting skills will not suffice)

Advanced Hands-on experience in SQL, Python, Java and/or related languages for frontend and backend application & solutions development

Demonstrated ability to manage multiple priorities, support cross-functional initiatives, and drive continuous improvement. 

Location: BOMHQ

Education: Bachelor's degree or equivalent in Computer Science, MIS, Mathematics, Statistics, or similar discipline. Master's degree or PhD preferred.

Relevant work experience as in data analysis based on the following number of years:
Standard I: Two (2) years
Standard II: Three (3) years
Senior I: Four (4) years
Senior II: Five (5) years

Knowledge, Skills and Abilities
• Fluency in English
• Analytical Skills
• Accuracy & Attention to Detail
• Numerical Skills
• Planning & Organizing Skills
• Presentation Skills
• Statistical Knowledge
• Data Modeling and Visualization Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.