Decision Scientist - Senior

Description

Lead and implement advanced analytical processes through data/text mining, model development, and prediction to enable informed business decisions. Apply sound analytical expertise to examine structured and unstructured data from multiple disparate sources to provide insights and recommend high-quality solutions to leadership across levels.
Plan initiatives from concept to execution with minimal supervision and communicate results to a broad range of audiences. Develops a superior understanding of Customer Experience touchpoints through internal and external sources to creatively solve business problems and lead the team from concept to execution of projects.
Typically uses data, statistical and quantitative analysis, modeling, and fact-based management to drive decision-making. Provides regular expert consultative advice to senior leadership. Effectively shares best practices and fosters knowledge sharing across teams. Provides cross-team and cross-org consultation and supports communities of practice excellence.

Company Overview:

At FedEx, we're not just delivering packages; we're delivering experiences. Our commitment to innovation and customer satisfaction drives everything we do. As a leader in global logistics, we are constantly seeking talented individuals to join our team and help shape the future of delivery.

Position Overview:

We are seeking a skilled and passionate GenAI Prompt Engineer to join our Customer Experience Analytics team. The ideal candidate will be responsible for designing inputs for AI tools that produce optimal outputs, with a focus on improving customer experience through data-driven insights and innovative product development.

Key Responsibilities:

• Design and develop prompts for various applications, including text generation, translation, question answering, and creative writing.
• Collaborate with cross-functional teams to understand user needs and translate them into effective prompts.
• Analyze and iterate on prompts based on performance metrics and user feedback to ensure high-quality outputs.
• Conduct experiments and research to test new prompting techniques and optimize existing workflows.
• Stay up to date on the latest advancements in natural language processing (NLP) and AI and apply those insights to your work.
• Document and communicate your work clearly and concisely to technical and non-technical audiences.
• Support business, operations, and leadership by providing actionable insights derived from AI-generated prompts.
• Assist in the development of customer-facing products aimed at enhancing the quality of virtual assistant interactions with customers.
• Focus on improving Turnaround Time on report development and dissemination of important insights.
• Contribute to FedEx's digital adoption strategy by leveraging AI technologies to reduce customer calls and enhance self-service capabilities.
• Continuously evaluate and refine AI prompt designs to optimize performance and customer satisfaction.

Qualifications:

• Bachelor’s degree in computer science, linguistics, writing, or a related field.
• Proficiency in programming languages such as Python and experience with relevant libraries and frameworks.
• At least 2 years of proven experience in prompt engineering or a related role in the AI and Chatbots domain
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Experience working with large datasets and data visualization tools.
• Excellent communication and collaboration skills.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Min. experience: 4+ years

Analytical Skills, Accuracy & Attention to Detail, Planning & Organizing Skills, Influencing & Persuasion Skills, Presentation Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.