Operations Training Supervisor

Description

Manages and implements learning and development products and services to FedEx employees as coordinated by the University in support of the Company’s overall training strategy. Responsible for overseeing all facility employees receive training needed to effectively complete their jobs

ESSENTIAL FUNCTIONS

• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.
• Manages the curriculum and training experience, supervising continuous learning and dock training of all employees, and serves as point of contact for field-based training within the facility.
• Provides training and follow-up coaching to Ops Managers, Package Handlers, and direct reports to ensure consistency in delivery and quality of training programs within the hub.
• Consults with hub Senior Manager or Assistant Manager to determine individual training gaps and collaborate on development opportunities. Executes learning plans in coordination with hub senior management.
• Ensures timely delivery of new and existing training programs.
• Coordinates with the Regional Learning Specialist on the planning, organization, and support for regional, district, local learning events to include courses such as the Operations Manager Onboarding and any adhoc courses as needed.
• Conducts hub level observations and training program evaluations. Provides coaching and feedback as needed to Training Specialists, Package Handler Trainers and Hub Management.
• Facilitates weekly Package Handler retention team meetings.
• Peforms other duties as assigned

Minimum Education

• High school diploma or GED required; Bachelor’s degree in Education, Communications, Business Management or related field preferred

Minimum Experience

• Two (2) years’ experience required in instructor-led training, field operations or related area.

Knowledge Skills and Abilities

• Related training certifications preferred.
• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.
• Proven ability to apply sound business judgment to establish and accomplish goals.
• Working knowledge of field operations and/or training principles.
• Software skills, including use of Microsoft Office software and web-based applications.
• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.
• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.
• Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
• Ability to mentor, coach and act as a knowledge resource to other employees.ropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.
• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

• May work in hot or cold temperatures
• May work in an environment with loud noise and fumes
• Minimal travel required

Qualifications Requises:

Transparence Salariale:

Salaire:

Détails Supplémentaires: Job Posted date: 08/29/2025 Job Unposted date: 09/05/2025

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.