Inside Sales Supervisor

Description

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We have an exciting opportunity for you to join our team as a Inside Sales Supervisor – Global Customers (WWS-Enterprise Local)

As part of the continued growth of our Global Sales organization, we are expanding our Worldwide Inside Sales (WWIS) team in Poland and are looking for two Inside Sales Supervisors to support and develop our team of Inside Sales Representatives working with international B2B customers.

This is a hands-on leadership role designed for experienced sales professionals ready to take the next step in their career. You will lead a team working with global customers across multiple markets, helping them grow their portfolios, close opportunities, and build long-term commercial relationships.

You will act as the local point of leadership for the team, working closely with a manager located in another European market. Because of this, the position offers a high level of autonomy and real ownership — you will not only supervise daily activities but also actively shape team performance, coaching, and sales culture.

You will collaborate daily with Sales, Operations, Customer Service and Key Account teams to ensure customers receive high-quality transportation solutions and consistent commercial experience.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.
 

Your Mission

Your goal is simple: help your team succeed commercially and professionally.

You will support Inside Sales Representatives in developing their sales skills, improving performance, and managing complex customer situations, while ensuring the team operates efficiently and in line with business targets.

Key Responsibilities

Team Leadership & Coaching

• Lead, support and develop a team of Inside Sales Representatives
• Provide daily guidance, coaching and performance feedback
• Conduct regular 1:1 sessions and follow-up on development plans
• Motivate the team to achieve individual and team sales targets
• Help new employees during onboarding and ramp-up
• Identify skill gaps and organize training sessions

Sales Performance Management

• Monitor sales activity KPIs, pipeline and closing performance
• Support representatives in negotiations and complex sales situations
• Assist with high-impact customer opportunities
• Ensure consistent use of sales processes and CRM tools
• Share best practices and drive a performance-oriented sales culture

Operations & Coordination

• Plan workload and priorities together with the Manager
• Coordinate daily team activities and task allocation
• Handle escalated customer cases and support resolution
• Cooperate closely with Key Account Sales, Operations and Customer Service teams
• Communicate targets, results and business updates to the team

Continuous Improvement

• Identify process improvement opportunities
• Participate in regional sales initiatives and projects
• Contribute to building a scalable inside sales organization in Poland
• Act as a bridge between local team and international management

What We Are Looking For

• Minimum 2 years of experience leading or mentoring a sales team (Supervisor, Team Leader, Senior/SME with coaching responsibilities)
• Previous experience in B2B sales (services environment preferred)
• Experience in transportation, logistics or supply chain is an advantage
• Strong coaching mindset and people-development skills
• Ability to motivate others and build team engagement
• Very good communication, influencing and conflict-resolution skills
• Strong organizational and prioritization abilities
• Proactive, solution-oriented and comfortable working autonomously
• Fluent German and English (minimum B2 level)

Education: secondary education required; higher education preferred

What do we offer:

• Full-time employment contract
• Competitive salary + quarterly performance bonus (individual & team targets)
• Structured onboarding and leadership support
• Professional training in coaching, negotiation and sales management
• International exposure and daily contact with global customers
• Career growth opportunities within Sales, Operations or Management
• Modern offices in Katowice, Kraków or Warsaw
• Stable employment in a global organization
• Attractive compensation package
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year

Why Join WWIS?

• Real leadership role in an international sales environment
• Direct impact on team performance and customer success
• Opportunity to help build a growing sales organization in Poland
• Work with global customers without extensive travel
• Develop management experience while staying close to sales

Bring your ideas, individuality, and dreams to our global community. Feel good about where you work. Choose your career path - we’re ready to invest in your development. Join FedEx.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.