Manager -Marketing – Enterprise Pricing Systems

Description

The Global Marketing Center of Excellence (GMCE) serves the FedEx Enterprise by driving initiatives across the 4Ps of Marketing. The India Center of Excellence (CoE) acts as a strategic arm of GMCE, with a strong presence in Gurgaon, Pune, Mumbai and Bangalore, housing over 650 professionals. We deliver high-impact, strategic services to global stakeholders in areas such as Pricing, Corporate Strategy, Data Science, Revenue Quality, Customer Experience, and Sales Solutions. We partner with global stakeholders to deliver transformative solutions in empowering FedEx to stay ahead in a dynamic marketplace
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What You’ll Do
The Manager – Enterprise Pricing Systems (GMCE – India CoE) is responsible for leading the transformation and modernization of key applications within the FedEx pricing ecosystem. This role drives the transition of legacy pricing approval and activation platforms into modern, AI‑enabled, scalable digital products. It includes accountability for vendor transition, building a new in‑house product team, and advancing business transformation through Agentic AI and enhanced digital experiences.
The Manager oversees a team of Product Owners, Developers, Business Analysts, and QA professionals, ensuring strong delivery execution through effective backlog management, story definition, acceptance criteria, and iteration/PI planning. The role also involves close collaboration with Regional, Global, and HQ business and IT stakeholders to ensure alignment and seamless cross‑functional execution.
The ideal candidate brings a strong track record in product development (preferably in the Pricing domain), broad technical architecture understanding, and experience managing complex, global business processes—from requirement gathering and agile delivery to lifecycle governance of enterprise applications.

Grade - 15

Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date

What your main responsibilities are:

Duties & Responsibilities/ Skills & Competencies:

Product & Delivery Leadership

• Define product goals, strategy, and a multi‑year roadmap for key applications in the pricing ecosystem; ensure alignment with global business priorities.
• Lead Agile delivery—overseeing epics, features, backlog refinement, PI planning, and release execution while ensuring quality, performance, and compliance.
• Partner with business and IT stakeholders to prioritize demand, translate needs into user stories, and ensure timely, value‑driven delivery.

Pricing Platform Ownership & Transformation

• Lead modernization of legacy pricing approval and activation systems using Agentic AI, automation, and modern digital user experiences.
• Identify opportunities to reduce cycle time, manual effort, and errors across pricing workflows, driving measurable operational improvement.
• Execute transformation initiatives that evolve the platform into a scalable, resilient, and business‑aligned digital product.
• Strong experience leading Enterprise Architecture, Agentic AI, full-stack development, Agile DevOps, Azure, GenAI, AI/ML

People Leadership & Talent Development

• Build and lead a high‑performing team (~10 resources) including Product Owners, Developers, QA, and AI/automation specialists.
• Provide coaching, performance management, and career development to strengthen product excellence and delivery capability.
• Foster a culture of ownership, quality, collaboration, and continuous improvement.

Vendor & Partner Management

• Manage vendor transition from legacy partners to in‑house or new delivery models, ensuring smooth knowledge transfer.
• Oversee vendor and partner performance against SLAs, quality, cost, and delivery expectations.
• Reduce long-term vendor dependency by building sustainable internal capability.

Stakeholder & Cross‑Functional Collaboration

• Collaborate with Pricing, Sales, Finance, IT, Architecture, Security, and Data teams to ensure cross‑functional alignment.
• Act as a trusted advisor to senior stakeholders on pricing system capabilities, risks, and transformation opportunities.
• Communicate progress, dependencies, and outcomes clearly, driving transparency and strong business engagement.

What we are looking for:

Education & Experience:

• Graduation in Engineering (tech) with a master’s in business is preferred - BE/ BTECH + MBA.
• Work Experience: 10+ years, with at least 3+ years in Product Management role, 3 + years of People Management experience

What We’re Looking For

• Minimum 3 years of people management experience.
• Strong expertise in Product Management, Scaled Agile Framework, Delivery
• Strong experience leading Enterprise Architecture, Agentic AI, full-stack development, Agile DevOps, Azure, GenAI, AI/ML
• Solid understanding of commercial strategy, pricing structures, and revenue optimization.
• Proven ability to drive process transformation and automation.
• Strong stakeholder management, negotiation, and communication skills.
• Ability to work in a dynamic, fast-paced environment, leading cross-functional teams.

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.