Manager Shared Services

Description

Manager - Governance and Value Realization

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Job Title: Manager - Governance and Value Realization

Position Summary
We are seeking a highly motivated and strategic Manager of Governance and Value Realization to lead our transformation oversight and benefits realization initiatives. This individual will be responsible for developing and implementing governance frameworks and value-tracking strategies that ensure projects deliver their intended financial and operational ROI. The Manager will play a key role in ensuring that changes to business processes, systems, and technology are strategically aligned, rigorously governed, and actively monitored for business value. The ideal candidate will have a strong background in portfolio management, financial analysis, leading high-level project assurances, and fostering a culture of continuous improvement to support overarching organizational goals.

Key Responsibilities 

• Value Realization & Benefits Tracking: Conduct detailed business case reviews and establish baseline metrics for key changes to people, processes, and technology. Define, monitor, and measure KPI progress against defined financial and operational success metrics. Maintain a portfolio-level view of transformation initiatives to prioritize efforts, track realized value vs. expected ROI, and optimize enterprise impact.
• Project Leadership: Lead high-level cross-functional projects to manage and resolve significant business issues, balancing stakeholder requirements with strategic objectives within quality, time, and budget constraints.
• Governance & Executive Reporting: Design, develop, and manage enterprise governance structures (e.g., Steering Committees, Stage-Gate reviews). Serve in a proactive strategy and oversight role for key functional areas, providing executive management support. Support critical operating areas) by ensuring compliance, managing cross-functional risks, and implementing performance dashboards.
• Stakeholder Management: Act as the single point of contact for project governance, collaborating with stakeholders at all levels to assess strategic alignment, report on portfolio health, and enforce decision-making rights.
• Team Management: Select, train, develop, and motivate a staff of governance analysts, value realization managers, and project managers. Manage the department's operational budget and allocate oversight resources effectively.

Minimum Qualifications

• Bachelor's degree or equivalent in Business, Finance or a related discipline.
• MBA or Master's degree in Business Administration of related discipline, Leadership preferred.
• 5-10 years of professional experience in PMO/Portfolio Management, Value Realization, Corporate Governance, Management Consulting, or Finance, with an emphasis on strategic planning and data analysis.

Certifications

• Preferred but not required: Project Management Professional (PMP), Portfolio Management Professional (PfMP), or Value Management certifications (e.g., BRMP).

Desired Skills & Competencies

• Proven ability to innovate and produce high-quality results on a consistent basis.
• Significant project/process management and organizational change management experience.
• Strong understanding of business and financial planning functions.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with eLearning authoring tools (e.g., Adobe Captivate).
• Excellent presentation, communication (verbal and written), and interpersonal skills.
• Ability to manage multiple priorities, define problems, collect data, establish facts, and draw valid conclusions.
• QDM Expert Certification is a plus.

General Accountabilities and Job Information 

This role typically operates in a global or regional shared services environment and may require collaboration across time zones and functional boundaries. 

Success in this role is measured through sustained improvements in audit accuracy, reduction in repeat defects and rework, stronger compliance adherence, improved governance effectiveness, and demonstrable impact to OTC business outcomes. Strong coaching and people-development capability with a track record of building high-performing, quality-focused teams. 

High attention to detail, sound judgment, and a balanced approach to risk, compliance, customer experience, and productivity. 

Experience with process transitions, shared services, global business services, or outsourced delivery ecosystems is an advantage. 

Exposure to digital quality monitoring, workflow automation, and analytics-led continuous improvement is a plus. 

JOB CATEGORY

First Line Management

JOB PURPOSE

To provide advice and guidance at regional/divisional level and effectively manage a team of professionals and/or subject
matter experts. Responsibilities may include interfacing with corporate level management

PEOPLE AND
PERFORMANCE
MANAGEMENT

Recruits, develops, motivates and manages the team’s performance. Provides guidelines, support and coaching to ensure
that team members have the competencies, capabilities, and tools to consistently deliver individual and team objectives

PLANNING

Coordinates resources with team to ensure the identification and development of goals relating to business initiatives and
activities within remit, and in alignment with divisional and corporate goals. Ensures all factors and risks are accounted for
in team planning, leads team in communications of initiatives and activities to key stakeholders and secures commitment.
Finalizes and presents plans to senior management for approval. Supports teams inside and outside department in the
preparation of more complex business initiatives, business cases or plans as required.

TECHNICAL
EXPERTISE

Maintains and develops expert knowledge of relevant FedEx standards and external requirements (including US/EMEA
regulations), and managerial areas, including excellent understanding of the internal and external business environment.
Builds team capabilities to provides expert advice on complex or unique issues, which often includes exploring new,
dynamic or innovative business opportunities and solutions.

PROCESSES &
PROCEDURES

Coordinates and leads the design of process improvements, systems development, or the implementation of best practice
within area of expertise.

MAXIMISING
OPPORTUNITIES

Proactively identifies and analyses business issues, opportunities, and constraints. Evaluates and makes decisions on
high impact issues (e.g., significant resource investments, business dependent systems or activities, revenue generation).
Leads and sponsors the implementation to ensure results are realized

RESEARCH &
ANALYSIS

Supports department by conducting high quality analysis, issues recommendations and contributing to strategic planning,
as required, within and across regions. Supports the development and communication of effective reports to key
stakeholders, including executive/senior management.

PROJECT
MANAGEMENT

Oversees team projects/initiatives within expertise in order to deliver results within time and budget. Supports the team
using project management tools and processes to plan and control various project /programs. Leads and/or participates
in the implementation phase of approved solutions.

BUDGET MANAGEMENT

Manages the departmental budget and takes appropriate actions in order to optimize costs and to remain within agreed
parameters.

COMPLIANCE

Ensures assigned department activities are completed on time and effectively. This involves identifying opportunities to
improve department quality and productivity, such as developing more effective ways of working that are consistent with
internal priorities, policies, external regulatory and legal requirements, while also assessing potential risks to the
department, project or wider business

ALIGNMENTS

Builds effective networks relationships within own team and with key stakeholders across the business in order to achieve
optimal business outcomes. Maintains external alignments with customers, relevant subject matter experts (SMEs) or
external bodies as required. Represents company in external organizations

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.