Manager Shared Services

Description

Learning & Development Manager

GBS; Controls and process; Vendor management; BPO; Strategic - M&A due diligence and Integration; Change Management; Communications; Labour Relations; KPI Management; Service Delivery Management; Transformation/ GBS; Compliance

Job Description: Learning & Development Manager

Position Summary
We are seeking a highly motivated and experienced Learning and Development (L&D) Manager to join our dynamic team. This individual will plan, organize, direct, and control the performance of worldwide strategic L&D projects. The L&D Manager will play a key role in designing, developing, and overseeing training programs related to financial, cultural, and technical processes. The ideal candidate will have a strong background in creating effective training materials, facilitating engaging learning experiences, and managing a team to enhance operational performance and support organizational goals. This candidate will be passionate about fostering a culture of continuous learning and improvement while driving operational excellence.

Essential Functions & Key Responsibilities

• Manages L&D staff, ensuring the effective design, development, and delivery of training programs.
• Selects, trains, develops, and motivates a team of L&D specialists and coordinators.
• Leads high-level, cross-functional projects to manage and resolve significant business issues and to implement worldwide quality business or process improvement systems.
• Conducts training needs assessments in collaboration with various stakeholders to identify skill gaps and development opportunities.
• Establishes policies and procedures, program governance, and business process design for all learning and development initiatives.
• Evaluates the effectiveness of the company's training programs and initiatives, developing strategies and solutions to worldwide issues impacting the company, and presenting recommendations to senior management.
• Manages relationships with IT, business stakeholders, and relevant outsource/consulting providers to ensure technical development and support services meet learning objectives.
• Oversees the creation of training content, including eLearning courses, instructor-led materials, and job aids, using tools such as Adobe Captivate or Articulate Storyline.
• Acts as the single point of contact for strategic L&D projects, regularly reporting project status to program managers, senior management, and stakeholders.
• Manages the departmental operations budget for learning and development activities.

Desired Skills & Competencies

• Education: Bachelor's degree/equivalent in accounting, finance, business, human resources, information systems, instructional design or another related discipline.
• Experience: Five (5) or more years of professional experience in Learning & Development, management consulting, project/program management, or organizational change management.

Certifications

• Preferred: Instructional Design Certifications

• Skills:
  • Proven ability to innovate, develop, and produce high-quality results on a consistent basis.
  • Demonstrated strong understanding of business and financial planning functions.
  • Strong management, human relations, analytical, and communication skills.
  • Experience with Adobe Captivate, Articulate Storyline, or other eLearning authoring tools.
  • Expertise in designing and delivering training programs to diverse audiences.
  • Excellent presentation, verbal, and written communication skills.
  • Ability to manage multiple priorities and lead complex projects.
  • Proficiency in Microsoft Word, Excel, and PowerPoint.
  • PMP or QDM Expert Certification is a plus.

General Accountabilities and Job Information

JOB CATEGORY

First Line Management

JOB PURPOSE

To provide advice and guidance at regional/divisional level and effectively manage a team of professionals and/or subject
matter experts. Responsibilities may include interfacing with corporate level management

PEOPLE AND
PERFORMANCE
MANAGEMENT

Recruits, develops, motivates and manages the team’s performance. Provides guidelines, support and coaching to ensure
that team members have the competencies, capabilities and tools to consistently deliver individual and team objectives

PLANNING

Coordinates resources with team to ensure the identification and development of goals relating to business initiatives and
activities within remit, and in alignment with divisional and corporate goals. Ensures all factors and risks are accounted for
in team planning, leads team in communications of initiatives and activities to key stakeholders and secures commitment.
Finalizes and presents plans to senior management for approval. Supports teams inside and outside department in the
preparation of more complex business initiatives, business cases or plans as required.

TECHNICAL
EXPERTISE

Maintains and develops expert knowledge of relevant FedEx standards and external requirements (including US/EMEA
regulations), and managerial areas, including excellent understanding of the internal and external business environment.
Builds team capabilities to provides expert advice on complex or unique issues, which often includes exploring new,
dynamic or innovative business opportunities and solutions.

PROCESSES &
PROCEDURES

Coordinates and leads the design of process improvements, systems development or the implementation of best practice
within area of expertise.

MAXIMISING
OPPORTUNITIES

Proactively identifies and analyses business issues, opportunities and constraints. Evaluates and makes decisions on
high impact issues (e.g. significant resource investments, business dependent systems or activities, revenue generation).
Leads and sponsors the implementation to ensure results are realized

RESEARCH &
ANALYSIS

Supports department by conducting high quality analysis, issues recommendations and contributing to strategic planning,
as required, within and across regions. Supports the development and communication of effective reports to key
stakeholders, including executive/senior management.

PROJECT
MANAGEMENT

Oversees team projects/initiatives within expertise in order to deliver results within time and budget. Supports the team
using project management tools and processes to plan and control various project /programs. Leads and/or participates
in the implementation phase of approved solutions.

BUDGET MANAGEMENT

Manages the departmental budget and takes appropriate actions in order to optimize costs and to remain within agreed
parameters.

COMPLIANCE

Ensures assigned department activities are completed on time and effectively. This involves identifying opportunities to
improve department quality and productivity, such as developing more effective ways of working that are consistent with
internal priorities, policies, external regulatory and legal requirements, while also assessing potential risks to the
department, project or wider business

ALIGNMENTS

Builds effective networks relationships within own team and with key stakeholders across the business in order to achieve
optimal business outcomes. Maintains external alignments with customers, relevant subject matter experts (SMEs) or
external bodies as required. Represents company in external organizations

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.