Data Analyst

Beschrijving

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We have an exciting opportunity for you to join our team as a Digital Marketing Analyst.

Who we are:
FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.

Digital technology is disrupting the world, transforming the way we work and play. Companies

across every sector can now offer customer experiences that would have been unthinkable just a

decade ago. However, with every digital innovation, expectations creep that little bit higher.

Customers demand greater convenience, a faster service, and a more human touch.

In FedEx Digital there is a passionate team of 1000+ digital, marketing and IT professionals,

stretching from product managers to designers, developers to UX researchers and data

specialists. A global team, based in Memphis, Amsterdam, and Bangalore. We develop FedEx

digital solutions that enhance the customer experience with our transportation network.

That’s where you come in. As an Analytical Scrum Master at FedEx Digital Product, you will play a pivotal role in enabling our analytics and data teams to adopt Agile methodologies, improve collaboration, and deliver high-value insights efficiently. You will serve as a servant leader, coach, and facilitator, helping cross-functional teams navigate Agile processes tailored to the unique needs of analytical projects, involving data modeling, reporting, and advanced analytics. Additionally, you will incorporate project management practices to align analytical initiatives with enterprise priorities.

Location

Europe > Netherlands > Noord-Holland > Hoofddorp 

What you will be doing

As a Senior Data Analyst on the Online Shipping team, you will play a critical role in uncovering insights on behavior, preferences, and performance, enabling the product team to tailor features, optimize workflows, and deliver a compelling experience for every customer segment. You will work closely with product managers, marketing, analytics engineers, and data scientists in an Agile environment, turning complex data into actionable insights that influence strategy and improve the customer experience.

Your responsibilities will include:

• Analyzing customer behavior during the shipment creation process to identify opportunities for improved engagement, conversion, and retention.
• Developing and maintaining dashboards and reports to monitor customer activity metrics, and performance.
• Collaborating closely with product and marketing teams to evaluate work flows, experiments, and campaigns.
• Conducting deep-dive analyses to uncover trends, patterns, and actionable business insights.
• Partnering with data engineers to ensure seamless data integration across multiple sources.
• Communicating insights clearly and effectively to stakeholders, influencing strategic decisions.
• Applying A/B testing and experimentation methodologies to validate process improvements and initiatives.
• Proactively identifying opportunities to optimize workflows, enhance analytical practices, and share best practices across teams.

What do you bring with you

• Master’s degree in Business, Data Science, Computer Science, or related field (Bachelor's degree with extensive experience also considered).
• 6+ years of experience in data analysis, preferably within digital platforms or customer acquisition domains.
• Strong SQL skills for data extraction, transformation, and modeling.
• Proficiency with data visualization tools, preferably Power BI (Tableau acceptable).
• Experience with Python or R for advanced analytics.
• Deep understanding of A/B testing principles, statistical analysis, and experimentation design.
• Excellent communication and storytelling skills, with the ability to translate complex data into clear business insights, as well as translating analytics requests into data product.
• Hands-on experience with Adobe Analytics, Google Analytics, or similar platforms.
• Proven ability to work cross-functionally with product, marketing, and engineering teams in a fast-paced, Agile environment.
• Strong proactivity and stakeholder management skills, able to drive initiatives independently and influence decisions.
• Experience with building tracking plan.
• Familiarity with Git/GitHub and DBT is a plus.

What we offer

• Attractive compensation package
• An independent position with lots of responsibility
• Working in a lean, agile environment
• Training to get you started and on-the-job learning opportunities
• Extensive learning resources to further develop your skills and knowledge
• Tuition Assistance Program (*applicable for FedEx positions with a permanent contract)
• Employee Assistance Program for you and your family in difficult life situations
• Employee reduced-rate shipping
• Great career opportunities
• FedEx is one of the worlds most admired companies and trusted brands year after year
• A challenging position in an international, dynamic working environment.
• An independent position with lots of responsibility.
• All digital disciplines in one building, so it is easy to collaborate and learn from each other

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.