Quality Audit Lead - Analyst

Description

Quality Audit Lead - Finance Controls & Process Analyst

Responsible for independently conducting quality audits and controls reviews across Order to Cash (OTC) sub-processes, applying risk-based sampling and RCA/CAPA discipline to strengthen process accuracy, internal controls, and audit governance.
Essential Duties:
• Independently plan and execute transaction-level audits across Billing, Cash Application, Collections, and Dispute Resolution using approved scorecards and quality dimensions.
• Apply and refine risk-based sampling methodologies by process/subprocess, adjusting sample rates for repeat defects, declining quality trends, or elevated risk.
• Drive root cause analysis (RCA) for identified defects and own corrective and preventive action (CAPA) plans through containment, validation, and closure.
• Apply standardized critical/non-critical error definitions consistently; participate actively in calibration sessions and help resolve scoring disputes.
• Maintain and strengthen control documentation, audit workpapers, and evidence in line with SOX/statutory and internal audit-readiness requirements.
• Develop and maintain quality scorecards and dashboards, providing visibility into audit pass rates, defect trends, critical error rates, and CAPA closure.
• Partner with process owners and cross-functional stakeholders to socialize audit findings and drive resolution of recurring issues.
• Support quality oversight during transitions, migrations, or process changes by validating readiness and reviewing documentation.
• Identify and recommend SOP updates, job aids, control redesign, and automation opportunities to improve audit efficiency and traceability.
• Contribute to daily quality huddles, weekly calibration sessions, and monthly quality/operations reviews.
Performs other duties as assigned.
Minimum Education:
Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.
Minimum Experience:
Two (2) to five (5) years of progressive experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, Controls, or Operational Excellence roles.
Knowledge, Skills, and Abilities:
• Demonstrated experience across OTC sub-processes, including AR reporting and reconciliations.
• Working knowledge of audit frameworks, scorecards, sampling plans, defect management, and RCA/CAPA processes.
• Solid understanding of internal controls, SOX or compliance requirements, and process documentation standards.
• Strong analytical, problem-solving, and stakeholder communication skills.
• Ability to work independently while collaborating across cross-functional and vendor teams.
• Proficiency in Microsoft Excel and quality/analytics reporting tools; exposure to workflow automation tools is a plus.
📋 Core Qualifications
Qualification Area Requirement Details
Education Bachelor's degree/equivalent in Finance, Accounting, Business Administration, Commerce, Management Information Systems, or a related discipline.
Experience Two (2) to five (5) years of progressive experience in Order to Cash, Accounts Receivable, Finance Shared Services, Quality Audit, Controls, or Operational Excellence roles.
Certifications (Preferred) Six Sigma Green Belt or equivalent quality/audit certification preferred. CPA, CA, or progress toward a relevant finance/controls certification is a plus. Exposure to internal controls or compliance training (e.g., SOX awareness) is a plus QDM Expert certification preferred If no certification is currently held, pursuit of a relevant certification is encouraged within 12 months of accepting the position.
Analytical Skills;Numerical Skills;Presentation Skills;Interpersonal Skills;Judgement & Decision Making Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.

All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.